I am very sorry for the radio silence re shipping to the EU. I know that many of you are particularly disappointed that you are not currently able to take advantage of our website sale on print books, and for this I am also extremely sorry. Please rest assured that this is still at the forefront of our minds and we are actively working on a solution. I hope to be able to provide a further update to you within the next 2 weeks.
Gold and Silver members based in the EU are still able to use their discounts on eBooks (which will be stacked against our existing website sale) and can access the membership area as before. We do, however, appreciate that, for those of you that read our books exclusively in print, you may feel that your membership is not, at this time, worth having. We do entirely sympathise with this and appreciate the frustrations you may feel over not being able to place orders at the moment.
With this in mind we would like to extend a temporary change to our terms and conditions to allow any EU based customer that wish to cancel their membership to do so now (and up until 31st March). Once you cancel your membership you will lose all access to the membership area and discounts associated with your level of membership. Refunds will be arranged on the following basis:
- If you have not used your membership discount since 1st January we will refund any unused period (e.g. January – February) in addition to any remaining pre-paid period of your membership. For monthly subscribers, this will be calculated according to your monthly payment and for annual customers this will be calculated as a proportion of the full subscription divided by calendar months (i.e. £6.75/$9/CA$10.83 per month for Gold members and £2.75/$3.66/CA$4.50 for Silver members).
- If you have you used your membership discount in the past 2 months then we will refund only the remaining pre-paid period of your subscription. For monthly subscribers, no refund would be due but all future payments would be cancelled. For annual customers this will be calculated as a proportion of the full subscription divided by calendar months (i.e. £6.75/$9/CA$10.83 per month for Gold members and £2.75/$3.66/CA$4.50 for Silver members).
If you wish to cancel your membership as above please contact us using the Contact Us form, specifying that you wish to cancel in accordance with our temporary change to T&Cs. We hope that any of you that does decide to cancel your memberships will choose to sign up again as and when we are able to deliver into the EU.