Terms and Conditions
- Information about us
- Terms of sale
- European Union – Digital Services and eBook VAT Rates
- Community Guidelines
Information about us
This website is a site operated by Osprey Publishing Ltd (part of Bloomsbury Publishing Plc). (“We”) are registered in England and Wales under company number 3471853 and have our registered offices at Kemp House, Chawley Park, Cumnor Hill, Oxford, OX2 9PH, which is also our main trading address. Our VAT number is GB 215039103.
Terms of sale
Please read through the following Terms & Conditions of Sale and Purchase (“Terms”) carefully. They comprise the terms on which you are permitted to purchase items Osprey Publishing (part of Bloomsbury Publishing Plc) (“Osprey”. “us”, “we”) on this website (the “Website”).
If you submit an order for any item advertised for sale on this Website this shall be taken to constitute acceptance by you of these Terms:
1. Purchase of products
If you wish to purchase any item for sale on this Website (the “Product”), you must submit our completed order form. Your order will not be accepted unless you place us in a position of being able to receive full payment for our order at the time we accept it.
If we agree to accept your order, we will confirm this by email (the “Confirmation”) and will supply the items you have ordered to you in accordance with the Confirmation and with these Terms.
The sale and purchase of Products via this Website will be governed by a contract between you and us formed when you have placed an order. We have accepted your order when we have sent you Confirmation of this (the “Contract”). Please note, as soon as we confirm your order it will enter our electronic system and we will be unable to prevent it being dispatched to you.
You acknowledge and agree that, in entering into a Contract, you do not rely on, and have no remedy in respect of, any statement, representation, warranty or understanding (whether negligently or innocently made) of any person (whether party to the Contract or not) which is not expressly set out or referred to in the Contract. This is not intended to limit or exclude liability for fraud on our part.
You acknowledge that:
(a) all information and specifications relating to the Products and any material produced by us are approximate only; and
(b) the colour of the items on this Website may vary from the Products supplied to you under the Contract.
We may correct any error in any unconfirmed order, sales literature or other document or information issued by us or placed on this Website without any liability.
We may make any changes in the specification of the Products to conform with any applicable safety or other statutory or European Union requirements which do not materially affect their quality or performance.
2. Return and cancellations
You have the right to cancel this Contract from the date on which we send you our Confirmation until 14 days after the day you receive your order. Please refer to our Returns and cancellations for more information.
Please note that if you have purchased an ebook from this website, and have successfully downloaded it, we are unable to offer a refund on your purchase.
You will be responsible for and will pay the cost of returning the Products to us by the same method as they were delivered. The Products will be returned at your risk. The only circumstances in which you cannot cancel the order are where the Products that you wish to return are audio, video or computer software products that have been removed from the sealed package in which they were delivered.
If you are unhappy with any Product you purchased from the Website for any reason, you may return it to us in its original condition within 14 working days. If you wish to return an item please follow our Returns and cancellations instructions. Any refunds made pursuant to these Terms will be a refund of the price actually paid by you for the relevant Product and, except where specifically provided otherwise, will not include a refund of any postage, packaging or similar costs. For the avoidance of doubt, if you purchased a Product at a discount, we will refund you the discounted price.
3. Custom charges
When ordering goods for delivery outside of the UK you may be subject to import duties and taxes levied when the goods reach the specified country of delivery. Customs policies vary from country to country and Osprey has no control over such additional duties or taxes and cannot predict their amount. We recommend you check the import charges applicable to the country of delivery with the customs office or post office before ordering products, as you are responsible for all customs formalities, and will need to pay any additional charges, including import duties, taxes, levies and other charges.
The price of each Product shall be the recommended retail price for that Product that is quoted on this website on the date you place your order, subject to any inadvertent pricing errors (whether technical or otherwise) by us, unless a special promotional price or other discounts are stated on the Website in respect of a Product.
Unless explicitly stated (for example, with membership discounts), where a variety of discounts apply (through promotional offers and/or personal discounts available to you) only one discount can be used against each Product. The Website will automatically apply the most advantageous discount to you, provided you enter all discounts to which you are entitled on the order form.
The price of any Product excludes the cost of postage, packaging and delivery. The costs of postage and packaging will be specified on this Website and are your responsibility. The cost of delivery to the delivery address you specify in your order form and we acknowledge in our Confirmation (the “Premises”) will be your responsibility.
The stated price of the Products is inclusive of any applicable Value Added Tax.
We reserve the right to revise the price of any items on this Website without notice. We also reserve the right to refuse to supply you, whether you are an individual or company, for whatever reason.
5. Risk and ownership
Risk of damage or loss of the Products shall pass to you on delivery or, if you fail to take delivery of the Products, at the time when we have tried to deliver the Products.
Title in the Products shall pass to you on delivery or, if you fail to take delivery of the Products, at the time when we tried to deliver the Products to you.
6. Withdrawal and use of products
We may withdraw from the market any Products that we produce or generally supply without prior notice, or liability, to you.
If we provide you with information about the use for which the Products are designed and about any conditions necessary to ensure that the Products will be safe, then you must use the Products accordingly.
7. www.ospreypublishing.com eBooks license
Purchased eBooks are licensed to you only, and should not be shared with a third party or uploaded to websites and/or file-sharing networks.
European Union – Digital Services and eBook VAT Rates
From 1st January 2015 the VAT Rates for digital services (including eBooks) will vary depending on the location of the customer* (*EU based customers only).
The table below shows the VAT rates charged by Bloomsbury Publishing Plc via our website Bloomsbury.com on digital services (including eBooks) dispatched to EU destinations. The VAT rates below are not applicable to physical print volume book sales or any other print content distributed by Bloomsbury. The stated price of digital services (including eBooks) is inclusive of any applicable VAT.
Sales of digital products and services will be calculated based on the location of the EU customer and not the location of Bloomsbury as the supplier. For customers based outside the EU the VAT rates charged by Bloomsbury will remain unchanged. This is applicable to purchases made only on, or after, 1st January 2015.
Note: For customers based in Liechtenstein and Switzerland, a VAT rate of 8% will be charge by Bloomsbury for digital products and services (including eBooks). For more information on the matter please visit HMRC.
|Country Digital Services (including eBooks)||VAT Rate at 1st January 2015|
|France & Monaco||5.5%|
|Great Britain & Northern Ireland||20%|
|Republic of Ireland||23%|
Accessing the Website
Access to the Website is permitted on a temporary basis and we reserve the right to withdraw or amend the service we provide on the Website without notice. We will not be liable if for any reason the Website is unavailable at any time or for any period.
From time to time, we may only allow access to some parts of the Website, or the entire Website, to users who have registered with us.
If you choose, or are provided with, a user identification code, password or any other piece of information as part of our registration and security procedures, you must treat such information as confidential and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time and terminate your registration at any time without notice to you if in our opinion you have failed to comply with any of the provisions of these Terms & Conditions.
You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms & Conditions and that they comply with them. Please note that we currently support the following browsers: Internet Explorer 9, 10, and 11; Chrome (latest version, as it auto updates); Firefox (latest version, as it auto updates); and Safari (latest version, as it auto updates).
Intellectual Property Rights
Unless otherwise stated, we are the owner or the licensee of all intellectual property rights in the Website, and in the material published on it. For the purposes of these Terms & Conditions, “material” means material including, without limitation, text, graphics, images, video and sound material. Those works are protected by copyright and other intellectual property laws and treaties around the world. All such rights are reserved.
You may download and print extracts from material on the Website for your own personal and non-commercial use only. You must not download or print the material or extracts from it in a systematic or regular manner or otherwise so as to create a database in electronic or paper format comprising all or part of the material appearing on the Website. You may not distribute, transmit or disseminate any part of the material on the Website without our prior permission.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
You must retain all copyright and other proprietary notices appearing on the Website and you must not use any part of the materials on the Website for commercial purposes without obtaining a license to do so from us and/or our licensors.
If you wish to make use of any material on our site other than that set out above, please address your request to firstname.lastname@example.org.
If you print off, copy or download any part of the Website in breach of these Terms & Conditions, your right to use the Website will cease immediate and you must, at our option, return or destroy any copies of the materials you have made.
We aim to update the Website regularly, and may change the content at any time. If the need arises, we may suspend access to the Website or close it indefinitely. Any of the material on the Website may be out of date at any given time, and we are under no obligation to update such material.
While we endeavour to ensure that the information provided on the Website is accurate and up to date, the material displayed on the Website (whether provided by us or a third party) is made available without any guarantee, conditions, warranties, or representations as to its accuracy, completeness or reliability. Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. To the extent permitted by law, we, other members of our group of companies, and third parties connected to us hereby expressly exclude:
- All conditions, warranties, representations and other terms which might otherwise be implied by statute, common law or the law of equity.
- Any responsibility or liability for any direct, indirect, special and/or consequential loss or damage incurred by any user in connection with the Website or in connection with the use, inability to use, or results of the use of the Website, any websites linked to it and any materials posted on it (whether caused by tort, breach of contract or otherwise, even if foreseeable)
You hereby expressly agree that you use the Website ‘as is’ and at your own risk and that any damage or loss arising from your use of it and/or any reliance placed on its content are your sole responsibility.
This does not affect our liability for death or personal injury arising from our negligence nor any other liability which cannot be excluded or limited under applicable law.
Information about you and your visits to our site
Uploading or submitting material to the Website
Whenever you make use of a feature that allows you to upload or submit material to the Website, or to make contact with other users of the Website, you must comply with the content standards set out below. You warrant that any such contribution does comply with those standards and you indemnify us for any breach of that warranty.
Any material you submit or upload to the Website will be considered non-confidential and non-proprietary, and you grant us a non-exclusive, perpetual, royalty-free, worldwide license to publish such material in any format, including without limitation print or electronic format and to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to the Website constitutes a violation of their intellectual property rights, or of their right to privacy or that it is defamatory of such person.
We will not be responsible, or liable to any third-party, for the content or accuracy of any materials posted by you or any other user of the Website.
You must use this Website only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of the website. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within the website.
Publication of any material you submit to us will be at our sole discretion and we reserve the right to make additions or deletions to the text or graphics prior to publication or to refuse publication. We further reserve the right to remove any material or posting you make on the Website if, in our sole discretion, such material does not comply with the content standards set out below.
These standards (as further described in the following Guidelines which are incorporated herein by reference) apply to each part of any contribution as well as to its whole.
- Be accurate (where they state facts);
- Be genuinely held (where they state opinions);
- Be original to you;
- Comply with any applicable law worldwide and in particular in the UK and in any country from which they are posted.
Contributors must not:
- Post disruptive, offensive or abusive content: harassing, abusive, threatening, harmful, obscene, profane, sexually oriented, racially offensive or otherwise objectionable material is not acceptable.
- Advocate, promote or assist any illegal activity of any kind;
- Be defamatory of any person or violate another person’s privacy rights or otherwise contain unlawful materials;
- Infringe any copyright, database right or trade mark of any other person or party;
- Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
- Be used to impersonate any person, or to misrepresent your identify or affiliation with any person;
- Give the impression that they emanate or are endorsed by us, if this is not the case; and
- False endorse a good or service
The area of the Website where registered users can submit details of their profile is intended for individual profiles and not company profiles or information.
Viruses, hacking and other offences
You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs, spyware, adware of other material which is malicious or technology harmful or designed to adversely affect the operation of the Website or of any computer software or hardware relating or connecting thereto. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected ot the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of-service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any material posted on it, or on any website linked to it.
Links from our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your convenience and information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. In the event you link to any such third party site you do so at your own risk.
You may see advertising or other material submitted by third parties on the Website. Any third party uploading or submitting content or information for inclusion on the Website is solely responsible for such content and information, including ensuring that it complies with all relevant legislation and/or common law, regulations and/or codes of practice. We accept no responsibility or liability for the content of advertising or other third party material submitted to the Website including without limitation the lawfulness of such content or any error, omission or inaccuracy therein.
Jurisdiction and applicable law
The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to and/or use of the Website although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
These Terms & Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
If you have any concerns about material which appears on our site, please contact email@example.com. Thank you for visiting our Website.
- Whatever you have to say, it is likely that there is someone out there who will benefit from your personal first-hand experiences, knowledge and opinions. Share them all—good or bad—and include as many facts and details as you can.
- Be constructive. If you’ve had a poor experience, tell us why. Be specific about what it was that didn’t work and not only will other users take you more seriously, but the business or professional involved is much more likely to listen up and improve.
- When applicable, please only write reviews based on your own personal experience and only submit content that you know to be accurate and fair.
- Be courteous. We are a diverse community of people with diverse opinions. Speaking to and about people with respect means that everyone feels free to have their say.
- If you see abusive content or material that violates these guidelines, report it via email to firstname.lastname@example.org.
- Stay safe. Be wise about the personal information you share when you’re using publicly accessible parts of the Website.
- Setting up and using a fake profile to submit content, especially to promote your business or criticise another business, is absolutely not permitted. If you misrepresent who you are, claim false credentials or expertise, give potentially harmful advice or mislead people in any other way you could be breaking the law—take a look at point 5 below.
- The Website is not the place for threats, personal attacks, aggressive comments or hateful, bigoted or racist speech. We are a community of people with diverse beliefs, opinions and backgrounds, so please be respectful. Abusive content is absolutely not permitted and will not be tolerated.
- We want to keep things clean, which means no swear words, no vulgar comments, no sexually explicit language or images and no lewd propositions.
- Any obvious advertising references found in reviews, comments or other content will be deleted immediately. It is not permitted to post links, HTML, provide phone numbers, email addresses or to provide information that is unrelated to the topic in order to solicit personal or financial gain. It’s also forbidden to send bulk messages or submit any other unauthorised content with the purpose of promoting your business or product.
- Please be aware you could be breaking the law if you undertake any of the following activities:
- Submit fake reviews or paying someone to submit content that benefits your business
- Copy other people’s content without permission or proper attribution—please be aware of copyright and related laws
- Scam people into sharing personal information
- Steal or borrow anything from the Website or other sites (like copyright or trademark material)
- Break or hack into private unauthorised places, especially if it’s with the intention of causing harm or stealing information
- Threaten, slander, make libellous statements, harass, invade people’s privacy or impersonate others
We are committed to doing everything we can to protect the Website from fake reviews. On the rare occasion that we do find bogus content, spam, fake reviews or submissions from fraudulent profiles, we remove them immediately.
If you are a business owner, commissioning reviews violates the EU Unfair Commercial Practices Directive (UCPD), and the UK’s implementation of the UCPD. This means companies and sole traders cannot pay someone else to post reviews or write blogs about their own companies without fully disclosing the fact. Both civil and criminal penalties are possible.
When we have to step in:
We do not edit the content of reviews, comments or other user-generated content on the Website. However, we reserve the right to remove content that we determine to be inappropriate and/or in violation of the Website community guidelines or the Terms & Conditions. Depending on the level of offence, violating the community guidelines may result in the termination of your Website account without warning and the passing of any information to the police.
These community guidelines were written with the best interests of the Website community in mind. If you have any additional suggestions on how to improve them, or any other feedback, please send us an email at email@example.com
1. Applying for membership
- In order to subscribe as a member of this website or post messages on any of our blogs or forums, you need to register your details with us. On registration, you must provide us with accurate and complete registration information and it is your responsibility to inform us of any changes to that information (to your email address in particular) by updating your details in the My Osprey section. Your registration does not in itself entitle you to purchase goods from us or become a member and we are not obliged to accept any applications or orders that you place with us.
- The membership is for a minimum of a year and may be purchased by debit or credit card only.
- We use the personal and transactional information (e.g. name, address, e-mail address, credit card details) you supply to us in order to process your membership application.
- When you click "Submit Order" to submit your application on-line you are making an offer to take out a membership which if accepted by us, will result in a binding contract.
- When submitting your application on-line your credit/debit card will be debited when you click "Submit Application". You will receive an email acknowledging that your application has been received successfully and is being processed, the contract between us is formed at this point.
- We reserve the right not to accept or process your application for any reason. All applications are subject to validation checks and authorisation by your payment card issuer. If we do not accept your application and your credit/debit card has already been debited, we will notify you and refund your card in full immediately.
2. Benefits of membership
- All members are entitled to access the Osprey Databases on our website in accordance with these Terms, with the exception of Bronze members.
- Your membership entitles you to a discount on all our books, with the exception of Bronze and Trial (free Day Pass) Memberships. This discount varies dependent on your membership package. The discount rates available to members are displayed on the Osprey Membership page. The appropriate discount is automatically applied to the basket in the checkout process once you are logged in.
- Bronze Membership grants the user commenting privileges on Osprey blogs and forums.
- Gold and Silver Members also receive commenting privileges.
3. Membership subscription fees
- The membership subscription fees displayed in the Members section of the website will prevail at all times.
- Fees are quoted in: US$ for applications made by persons domiciled in the USA, CAN$ for persons domiciled in Canada, and GBP£ for applications made by persons domiciled in any other country worldwide. If you have any queries about the fees charged by us in connection with the membership, then please kindly contact firstname.lastname@example.org
- We reserve the right to increase our membership fees at any time after the first year of your subscription has elapsed. We will notify you of any such fee increases by email. You have 14 days from the date of the notification to cancel your subscription if you do not want to pay the increased price.
- Although we try to ensure that all membership fees are accurate, errors may occur. If we discover an error in the membership fee, we will inform you as soon as possible. You will have the option of reconfirming your application for membership at the correct price or cancelling it. We will refund you in full if you cancel the application and have already paid. If we are unable to contact you, we will treat the application as cancelled.
4. Billing Information and Cancellation Procedures
- Your debit or credit card will be billed either monthly or annually depending on your choice of membership. Monthly members pre-pay on a monthly basis until the subscription is terminated in accordance with clause 5 (“Termination of membership”). Annual members pre-pay on an annual basis until the subscription is terminated in accordance with clause 5 (“Termination of membership”).
- From the date membership is granted you have 7 working days to cancel your contract with us. Cancellation after such time will not result in a refund or credit, except in accordance with our termination provisions in clause 5 (“Termination of membership”).
- Annual memberships will be automatically renewed for one year on the anniversary of the annual membership. An e-mail billing confirmation will be sent to the member, who will have 14 days from the date of the billing confirmation to cancel or change the membership, and obtain any corresponding refund or credit. No refunds or credits are granted for any changes or cancellations requested after that 14 day period. Any refund will be in the form of a credit to the debit or credit card account to which the membership was originally charged.
4.1 Temporary changes to Cancellation Procedures until 31st March 2021 (EU customers only)
Any customer based in the EU may cancel their membership at any time up until 31st March 2021. Refunds will be arranged on the following basis:
- If you have not used your membership discount since 1st January we will refund any unused period (e.g. January – February) in addition to any remaining pre-paid period of your membership. For monthly subscribers, this will be calculated according to your monthly payment and for annual customers this will be calculated as a proportion of the full subscription divided by calendar months (i.e. £6.75/$9/CA$10.83 per month for Gold members and £2.75/$3.66/CA$4.50 for Silver members).
- If you have you used your membership discount in the past 2 months then we will refund only the remaining pre-paid period of your subscription. For monthly subscribers, no refund would be due but all future payments would be cancelled. For annual customers this will be calculated as a proportion of the full subscription divided by calendar months (i.e. £6.75/$9/CA$10.83 per month for Gold members and £2.75/$3.66/CA$4.50 for Silver members).
If you wish to cancel your membership as above please contact us using the Contact Us form, specifying that you wish to cancel in accordance with our temporary change to T&Cs.
5. Termination of membership
- We may terminate or suspend your membership at any time and in any event.
- Upon termination or expiration of your subscription, you must immediately cease using the Osprey Databases.
- Where we terminate your membership through no fault or breach of condition by you, you will be entitled to a refund of any subscription payments made to us for membership after the date of termination.
- If your membership payments are made on a monthly basis, you may cancel your membership contract at any time after your first complete year of membership by giving our customer services team one month’s notice in writing.
- If your membership payments are made on an annual basis, you may cancel your membership contract at any time after your first complete year of membership by giving our customer services team one month’s notice in writing. You will not be entitled to a refund for any outstanding months remaining within your annual membership.