Terms and Conditions

Terms and Conditions

 

Terms and Conditions of July Sale

1.1 This discount is only valid on purchases made through www.ospreypublishing.com.
1.2 This discount will be automatically applied to all valid purchases at checkout.
1.3 This discount does not include items available to pre-order, items that are published in July 2017.
1.4 This discount does not apply when purchasing Osprey memberships.
1.5 This discount will start automatically on 01/07/2017 and will end on 31/07/2017.
1.6 Osprey Publishing reserves the right to (i) cancel this Offer (ii) refuse to allow any individual to participate in the discount(iii) decline to accept orders where, in its opinion, a discount code is invalid for the order being placed and (iiii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).
1.7 This discount will be added after existing discounts have been applied.

Terms and Conditions for Mailing List Offer

1. Using this discount
1.1 This discount is only valid on purchases made through www.ospreypublishing.com.
1.2 This discount will end automatically on 31/01/2017.
1.3 This discount cannot be used in conjunction with any other offer or promotion with the exception of membership discounts.
1.4 This discount is limited to one use per code per customer.
1.5 This discount has no cash value.
1.6 This discount does not apply to the cost of shipping.
1.7 Osprey Publishing reserves the right to (i) cancel this Offer (ii) refuse to allow any individual to participate in the discount(iii) decline to accept orders where, in its opinion, a discount code is invalid for the order being placed and (iiii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).
1.8 It can take up to 5 days for the discount code to be sent to you. If you have not received it within this time then please contact marketing@ospreypublishing.com
1.9 The only way to receive this offer is if you sign up to the mailing list at www.ospreypublishing.com/mailinglist 

Terms and Conditions of Website Use

Things you should know before using or accessing this website.
This website is owned and operated by Osprey Publishing Ltd, registered in England and Wales under company number 3471853. Our main trading address is Kemp House, Chawley Park, Cumnor Hill, Oxford OX2 9PH, UK. We can also be contacted by email at marketing@ospreypublishing.com. Our VAT number is 215 0391 03.

By accessing or using this site, you agree to the terms set out in this Terms of Use agreement (Terms) and any other documents referred to in it. These Terms may be changed at any time by us. If we make any changes to these we will include a notice on the Home Page and you should then check the changes. You accept that you will have no claim for breach of contract or otherwise in respect of any such alteration. Your continued access to and use of this website will mean that you agree to be bound by the most current version of the Terms. These Terms apply to all contracts between you and us. You agree that you have read and understood these Terms. These Terms were last updated on 20th January 2015.

Interpretation
"We", "us", "our", means Osprey Publishing Ltd. "You", "your" means the person using the Website under these Terms. "Working days" means all days other than Saturdays, Sundays, and Public Holidays.

1. Changes to the website
You acknowledge and accept that we may from time to time alter any aspect of this website, or any of the services or products provided through the website, as we think fit and without notice to you. We do not guarantee the availability of the website at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

2. Linking to our site
2.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
2.2 You must not establish a link from any website that is not owned by you.
2.3 Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.

3. Links from our site
3.1 The website may incorporate links to other websites of third parties. Such links are provided for your convenience only, and their provision does not constitute an authorisation by us to you to access such third party websites, nor an endorsement of the content of such third party sites by us.
3.2 You acknowledge and accept that we are not, and will not be held responsible for any damages, loss, costs or expenses arising from the use of such third party websites or products or services available through such third party websites.

4. Security
4.1 We take your online privacy seriously. However, although we use appropriate encrypted security software on our website, the security of information transmitted via the Internet cannot be guaranteed. Any losses incurred or sustained by you as a result of transmitting information by means of email or other internet link will be borne solely and exclusively by you.
4.4 Unless a member of our staff has been fraudulent or negligent, we will not be liable to you for any losses you may suffer as a result of unauthorised access by a third party to the information (including in particular credit/debit card details) you transmit when you place an order. It is your responsibility to ensure the security of your own credit/debit card details to avoid unauthorised use.

5. Additional rules
This website contains various blogs, competitions and forums that may be governed by additional rules. Please read those rules, posted or linked at each feature before participating in them, as they form part of these terms to which you agree through your continued use of this site.

6. Your conduct
6.1 You must use the website for lawful purposes only and in accordance with the Prohibited Content Policy (clause 8).
6.2 You must not send for display on the website any material that is unlawful including but not limited to material which is defamatory, obscene, inflammatory, indecent, menacing, in breach of privacy or confidence, infringes copyright or trademark rights.
6.3 You must not send material containing software viruses or otherwise use the website in any way that interrupts access to it.
6.4 You agree not to delete, modify or alter any material posted by any other users or entity not related to them.
6.5 In respect to the security of the Site, you are prohibited from violating or attempting to violate the security of the Site, including without limitation:
6.5.1 Accessing or attempting to access data not intended for your use or logging or attempting to log on to a server or another User's account (which the Users are not authorized to access);
6.5.2 Attempting to probe, scan or test the vulnerability of a system or network or to breach the security or authentication measures of the Site without authorization;
6.5.3 Attempting to interfere with the service of any other Users, hosts or networks, including without limitation, submitting a virus to the Site, overloading, flooding, spamming, mail bombing or crashing or such other acts, which are intended to disrupt the functionality of the Site.

7. Privacy
We will only use the details supplied by you in accordance with our Privacy Policy.

8. Registration
8.1 Although you are able to purchase physical books without registering your details on our website (via a guest checkout), in order to purchase other Goods or combinations of Goods (e.g. eBooks and/or eBooks and print books within a single order) you need to register your details with us. On registration, you must provide us with accurate and complete registration information and it is your responsibility to inform us of any changes to that information (to your email address in particular) by updating your details in the My Osprey section.
8.2 On first registration you will choose a user name and password (ID). None of our employees or agents will ever ask you for this password. Do not disclose this password to anyone under any circumstances whatsoever.
8.3 You are responsible for all use of your ID and for preventing unauthorised use of your ID. If you believe there has been any breach of security such as the disclosure, theft or unauthorised use of your ID or any payment information you must notify us immediately by contacting us at marketing@ospreypublishing.com.
8.4 Your registration does not in itself entitle you to purchase Goods from us and we are not obliged to accept any or all orders that you place with us.
8.5 In order to register you are required to comply with our website’s terms and conditions of use.

9. Prohibited Content Policy
9.1 It is a condition of use of this Website that you will not post any Prohibited Content on any blog and/or forum as set out below. You will not:
9.1.1 publish falsehoods or misrepresentations that could damage us or any third party;
9.1.2 submit content or provide links to websites that are unlawful, obscene, defamatory, libellous, threatening, pornographic, harassing, hateful, racially or ethnically offensive, or encourage such conduct that would be considered a criminal offence, give rise to breach of contract, break any law, or are otherwise inappropriate;
9.1.3 post or encourage an illegal or unauthorised copy of work protected by a third party’s copyright, including but not limited to providing pirated computer programmes or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;
9.1.4 submit material that is otherwise subject to third party rights unless you have the relevant ission to use such material and publish it on the Website;
9.1.5 impersonate another person;
9.1.6 post advertisements or solicitations of business; or
9.1.7 solicit personal information from anyone.
9.2 Any content which includes any of the content set out at clause 9.1 is Prohibited Content. We may, in our absolute discretion, deem any other Content not listed in clause 9.1 to be Prohibited Content.
9.3 We reserve the right to investigate and take appropriate action against anyone who, in our opinion, is in breach of this agreement, and in particular, provides Prohibited Content. Such action includes, but is not limited to, reporting the Prohibited Content and your details to the appropriate law enforcement agencies and removing the Prohibited Content from our Website.
9.4 We reserve the right to terminate your access to our Website, if you are, in our absolute discretion, deemed to be a repeat infringer.
9.5 If you believe that any posting or review displayed on our Website contains Prohibited Content, please notify us immediately by contacting us at marketing@ospreypublishing.com. We will consider your notification and if we consider it to be appropriate we will take all reasonable steps to remove the Prohibited Content complained about within a reasonable time.
9.7 You will indemnify us for any breach of this condition.

10. Intellectual property rights
10.1 This site contains material that is owned or licensed by Osprey Publishing Ltd. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may not copy, reproduce, upload, post, distribute, republish, retransmit, or modify in any way any of the material on this site, including computer code and software.
10.2 All brand names, product names and titles used in this website are trade names, and in some instances trade marks, of their respective holders. No permission is given in respect of use of any of the above, and such use may constitute an infringement of the holders' rights.
10.3 By posting messages, sending emails, inputting data answering questions uploading data or files or otherwise communicating with us through this website (a “Communication”), you are granting us a perpetual, non-exclusive, royalty free, unrestricted worldwide licence to use, display, sublicense, adapt, create derivative works from, transmit and copy such Communication and you waive your right to be identified as the author of such content and your right to object to derogatory treatment of it. The foregoing grant shall include the right to exploit any proprietary rights in such Communication, including but not limited to rights under trademark, copyright, service mark or patent laws in any relevant jurisdiction in any media.

11. Transactions concluded through our site
Contracts for the supply of goods formed through our site or as a result of visits made by you are governed by our terms and conditions of sale.

12. Limitations of liability
12.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence or any other liability which cannot be excluded on a point of law.
12.2 Further to clause 2, we are providing this website on an “AS IS, AS AVAILABLE” basis to users. You use this website at your own risk.
12.3 Subject to 10.1 above, we will not be liable to you for any loss or damage in circumstances where or to the extent that:
12.3.1 neither we nor our employees or agents are in breach of a legal duty owed to you;
12.3.2 such loss or damage is not a reasonably foreseeable result of any such breach; or
12.3.3 any increase in loss or damage results from a breach by you of any term of this contract.
12.4 Except as expressly provided in these Terms and save for fraudulent misrepresentation, all conditions, representations and warranties (express or implied, statutory or otherwise) are excluded to the extent permitted by law including without limitation any implied warranties or conditions as to quality, fitness for purpose and reasonable skill and care.
12.5 Under no circumstances, including negligence, shall we or any affiliated company or individual be held liable for any direct, indirect, incidental, special or consequential damage (including, without limitation whether for loss of profit, loss of business, lost data, viruses that may infect your computer, depletion of goodwill or otherwise), costs, expenses or other claims for economic loss (howsoever caused) which arise out of or in connection with the Contract or your use of this website generally.
12.6 We further do not warrant that the website or the products and materials contained on such site are error free, or that errors will be corrected, or that this site or the server from which it is run is free of viruses or other potentially harmful codes.
12.7 Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

13. Indemnity
You agree to defend, indemnify and hold us and any affiliated company or individual harmless from any and all liabilities, costs and expenses, including reasonable legal fees, related to any violation of these Terms by you or your authorised users, or in connection with the use of the website or the Internet or the placement or transmission of any message or information on this website by you or your authorised users.

14. Termination
This agreement may be terminated by us at any time without notice. In this event of termination, you are no longer authorised to have access to the site. All limitations on our liability and on your use of our material shall survive.

15. General
15.1 Our failure to insist upon the strict performance of any of your obligations under the Terms will not be construed as a waiver and will not affect our rights to require strict performance of such obligations.
15.2 If any provision of the Terms or part thereof is found to be invalid or unenforceable, the invalidity or unenforceability of such provision or part will not affect any other provision or the remainder of the provision in which such invalid or unenforceable part is contained, which will remain in full force and effect.
15.3 All notices will be in writing and maybe served by either party on the other by hand or by first class pre-paid post. The address for service, in the case of a notice from you to us, is specified at the top of this contract and, in the case of a notice from us to you, will be the address stated on your order or any other such address that is made available to us.
15.4 Nothing in these Terms which form the agreement between you and us will give nor is intended to give rights to any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
15.5 These terms and conditions will be governed by and construed in accordance with English law and the parties will submit to exclusive jurisdiction of the English courts although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
15.6 Neither we nor our affiliates make any representation that materials on this website are appropriate or available for use in locations outside the United Kingdom, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access this website from other locations do so on their own initiative and are responsible for compliance with local laws.
15.7 A person who is not a party to these Terms and Conditions shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce or rely upon any provision of them.
15.8 These Terms, along with any additional rules or conditions referred to herein and the Privacy Policy constitute the entire agreements and understanding between you and us as to your use of this website superseding all prior or contemporaneous communications and/or proposals.

Terms and Conditions of Sale

Things you should know before placing an order.
This website is owned and operated by Osprey Publishing Ltd, registered in England and Wales under company number 3471853. Our main trading address is Kemp House, Chawley Park, Cumnor Hill, Oxford OX2 9PH, UK. We can also be contacted by email at marketing@ospreypublishing.com. Our VAT number is 215 0391 03.

This website is owned and operated by Osprey Publishing Ltd. By placing an order for Goods, you agree to the terms set out in the Sales Terms (Sales Terms) and any other documents referred to in it. These Sale Terms may be changed at any time by us. If we make any changes to these we will include a notice on the Home Page and you should then check the changes. You accept that you will have no claim for breach of contract or otherwise in respect of any such alteration. Placing orders for Goods on this website will mean that you agree to be bound by the most current version of the Sales Terms. These Sales Terms apply to all contracts between you and us. These Sales Terms were last updated on 20th January 2015.

Interpretation
"We, "us", "our", means Osprey Publishing Ltd. "You", "your" means the person ordering products under these Sales Terms. "Working days" means all days other than Saturdays, Sundays, and Public Holidays. "Goods" means the good or goods you have ordered from us.

1. Registration
1.1 Although you are able to purchase physical books without registering your details on our website (via a guest checkout), in order to purchase other Goods or combinations of Goods (e.g. eBooks and/or eBooks and print books within a single order) On registration, you must provide us with accurate and complete registration information and it is your responsibility to inform us of any changes to that information (to your email address in particular) by updating your details in the My Osprey section.
1.2 On first registration you will choose a user name and password (ID). None of our employees or agents will ever ask you for this password. Do not disclose this password to anyone under any circumstances whatsoever.
1.3 You are responsible for all use of your ID and for preventing unauthorised use of your ID. If you believe there has been any breach of security such as the disclosure, theft or unauthorised use of your ID or any payment information you must notify us immediately by contacting us at marketing@ospreypublishing.com.
1.4 Your registration does not in itself entitle you to purchase Goods from us and we are not obliged to accept any or all orders that you place with us.
1.5 In order to register you are required to comply with our website’s terms and conditions of use.

2. Your status
2.1 By placing an order through our site, you warrant that you are;
2.1.1 legally capable of entering into binding contracts; and
2.1.2 a consumer. We only accept orders from consumers. You may not buy goods from us through our website if you are ordering goods for or on behalf of any business.

3. Formation of contract
3.1 All orders for Goods are offers by you to purchase and accepted only when you receive a confirmation email from us to the effect that your order has been processed and your Goods have been dispatched. This will form a contract, which incorporates these terms and conditions, between you and us (Contract).
3.2 Where the use of the Goods is stated to be subject to any instructions or warnings, they are supplied on the condition that such instructions or warnings will be strictly adhered to.
3.3 The contract between you and us is binding on you and us and on our respective successors and assigns.
3.4 You many not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
3.5 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

4. Prices
4.1 All prices for the Goods are inclusive of taxes but exclusive of delivery charges.
4.2 The price of an item is the price on the day of your order. We try to ensure that all prices on display on this website are accurate but if, on validation by us, an item’s correct price is higher than the price stated on your order we may contact you to let you know the correct price and give you the opportunity of reconfirming your order at the correct price or cancelling before we dispatch the Goods.
4.3 All Goods are subject to availability. If you purchase pre-ordered Goods the expected ‘pub date’ (publication date) will be indicated under the item description within your basket and also on the product page of the website. Pre-ordered Good(s) will be despatched on or within three days of the indicated ‘pub date’ When purchasing a pre-order you have the right to cancel your contract at anytime prior to despatch of the pre-ordered Good(s) If stock has run out or Goods are not yet available or cannot for some reason be dispatched, we will contact you by email to inform you of this and give you a likely delivery date for within 14 days. If it is not possible to deliver within 14 days, we will either not accept that part of your order or if payment has already been made (for example if you have pre-ordered the Good(s) we will refund your payment in full. Where these Goods are part of a larger order, we will process and dispatch the available Goods to you in the normal manner in accordance with these Sales Terms.

5. Payment
5.1 Payment authorisation must be provided by you on the date that you place an order for Goods.
5.2 Payment must be made by credit/debit card. We accept payment by Visa, MasterCard, Switch, Maestro and Delta. Payment for all Goods including pre-orders will be debited from your account at the point of purchase and prior to the despatch of the Goods to you.
5.3 Upon receiving your order we will carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds in order to fulfill the transaction. No payment is debited from your card during this pre-authorisation check.
5.4 On some occasions, we are required by the card issuer to perform additional security checks on the payment card, which can delay the order until the card has been authorised.
5.5 You confirm that the credit/debit card that is being used is yours. If you are not using your own credit/debit card to pay for the subscription, you must ask the permission of the credit/debit card holder before entering the payment details. By clicking "Submit" you are confirming that you have obtained the express prior permission of the credit/debit card holder.
5.6 All product prices and delivery charges are shown in UK pounds sterling, US dollar or Canadian dollar. Any currency conversion is performed by using the exchange rate of the day as necessary.

6. Right to refuse orders
6.1 We reserve the right not to accept or process your order for any reason.
6.2 We reserve the right not to fulfill and to cancel orders:
6.2.1 in the event of obvious inaccuracies in prices, except that we may fulfill your order at the correct price; or
6.2.2 if we are unable to obtain payment authorisation from the issuer of your payment card.
6.3 All orders are subject to validation checks and authorisation by your payment card issuer. If we do not accept your order and your credit/debit card has already been debited, we will notify you and refund your card in full immediately.

7. Cancellation and return of goods
7.1 You may cancel your order before delivery or within 14 calendar days after the date of delivery if the delivery address is in the United Kingdom or Republic of Ireland or within 28 calendar days after the date of delivery if the delivery address is outside the United Kingdom or Republic of Ireland. Please cancel by using the Order enquiries page in the My Osprey section.
7.2. We will credit your payment card with the cost of the unwanted Goods and our delivery charges within 30 days of the date of your cancellation provided cancellation is received prior to dispatch of the unwanted goods.
7.3. Please return the unwanted Goods with the original packaging within 30 days of cancellation. You are required to take reasonable care of the goods while in your possession.
7.4. Returned Goods will be delivered to us at your cost, unless the Goods are defective or damaged or if we have delivered them to you in error. We will be entitled to deduct the cost of recovering the Goods if you fail to return them following cancellation.
7.5. If Goods are defective or damaged, please contact us via the order enquiries form on the My Account page. We reserve the right to check if items are damaged or defective before agreeing to reimbursement and ask for proof of damage or defect. We will refund you the cost of damaged or defective goods, our delivery charges and your reasonable return charges.
7.6. Refunds will be credited to your payment card and will not be paid in cash.
7.7. All ebooks bought on the site may not be returned once purchased.

8. Privacy
8.1 We will only use the details supplied by you in accordance with our Privacy Policy
8.2 All parties to the Contract agree to abide by our Privacy Policy
8.3 We use the personal and transactional information (e.g. name, address, e-mail address, credit card details) you supply to us in order to fulfill your order. We may contact you by post or email to let you know about goods, services or promotions which may be of interest to you. If you do not want to receive such information from us please contact us at any time at marketing@ospreypublishing.com or simply go to the Newsletter Subscriptions page within My Osprey and change your mailing preferences.

9. Delivery
9.1 All delivery times are estimates only and, while we will endeavour to avoid delay, we will not be liable to you for any loss or damage arising from delay in delivery.
9.2 We may deliver the Goods by installments. Delivery charges will be those set out at the time you placed your order.
9.3 If we are unable to perform the whole or part of the Contract due to any cause or event beyond our reasonable control we may, at our option, by notice in writing to you, cancel or suspend the Contract in whole or in part without liability and without prejudice to our rights to receive payment of the price for all Goods previously delivered.
9.4 If you receive the wrong goods or Goods are damaged in transit, you must contact us within 28 calendar days and confirm to us what has happened. Please refer to the terms and conditions of our Cancellation and Returns policy.
9.5 We will deliver the books to the address you notify to us when you place your order. We will dispatch your physical books within 3 working days and/or within 3 working days of the ‘pub date’ indicated on your pre-order - however, delivery times vary according to destination. You agree that we will not be responsible for failure to deliver the book if you have supplied us with an incorrect address. We reserve the right to dispose of incorrectly addressed parcels and their contents without an obligation to refund you or any other person if they are returned to us and despite efforts to contact you we do not receive correct address details.
9.6 We will not be liable to you for any delay in delivery or non-delivery of books in the following circumstances :
9.6.1 where the issuer of your payment card refuses to authorise payment to us;
9.6.2 where such delay or failure is due to circumstances beyond our control or the control of our sub–contractors and agents, including but not restricted to war, electricity power failure, utilities failure, failure of telecommunications links, failure of transport infrastructure, fire, flood, government act, act of God, legislative constraints, strikes, labour disputes or malicious damage involving employees.

10. Orders to and from other countries
10.1 There may be a territorial restriction on our ability to deliver and we will inform you accordingly.
10.2 The provisions of clauses 6.2 to 6.6 above apply also to overseas sales.
10.3 When ordering Goods for delivery overseas you may be subject to import duties and taxes, which are levied once the Goods reach the specified destination. Any additional charges for customs clearance must be borne by you.
10.4 We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.
10.5 When ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the Goods. You are responsible for notifying your local customs office of your purchase. Please be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

11. Risk/Title
11.1 The Goods are at your risk from the time of delivery.
11.2 Ownership of the Goods does not pass to you until we have received in full (cash or cleared funds) all sums due in respect of:
11.2.1 the Goods; and
11.2.2 all other sums which are or become due to the us from you on any account.

12. Security
We take your online privacy seriously. However, although we use appropriate encrypted security software on our website, the security of any payments transmitted and processed via the Internet cannot be guaranteed. Any losses incurred or sustained by you as a result of transmitting information by means of e-mail or other internet link will be borne solely and exclusively by you.

13. Limitations of liability
13.1 Nothing in these Sales Terms excludes or limits our liability for death or personal injury caused by our negligence or any other liability which cannot be excluded on a point of law.
13.2 Subject to 11.1 above, we will not be liable to you for any loss or damage in circumstances where or to the extent that:
13.2.1 neither we nor our employees or agents are in breach of a legal duty owed to you;
13.2.2 such loss or damage is not a reasonably foreseeable result of any such breach; or
13.2.3 any increase in loss or damage results from a breach by you of any term of this contract.
13.3 Except as expressly provided in these Sales Terms and save for fraudulent misrepresentation, all conditions, representations and warranties (express or implied, statutory or otherwise) are excluded to the extent permitted by law including without limitation any implied warranties or conditions as to quality, fitness for purpose and reasonable skill and care.
13.4 Under no circumstances, including negligence, shall we or any affiliated company or individual be held liable for any direct, indirect, incidental, special or consequential damage (including, without limitation whether for loss of profit, loss of business, lost data, viruses that may infect your computer, depletion of goodwill or otherwise), costs, expenses or other claims for economic loss (howsoever caused) which arise out of or in connection with the Contract or your use of this website generally.
13.5 We further do not warrant that the website or the products and materials contained on such site are error free, or that errors will be corrected, or that this site or the server from which it is run is free of viruses or other potentially harmful codes.
13.6 Our employees and agents are not authorised to make any representations or give any warranty concerning the Goods unless these are confirmed in writing by us. In entering into the Contract you acknowledge that you do not rely on and waive any claim for any breach of any representation or warranty which is not so confirmed.
13.7 Our liability to you in the event of books being lost in despatch shall at our discretion, be limited either to replacement of the missing issues or refund of the cost of the missing issues.

14. Indemnity
You agree to defend, indemnify and hold us and any affiliated company or individual harmless from any and all liabilities, costs and expenses, including reasonable legal fees, related to any violation of these Sales Terms by you or your authorised users, or in connection with the use of the website or the Internet or the placement or transmission of any message or information on this website by you or your authorised users.

15. General
15.1 From time to time we may make special offers available to you. These are available for limited periods only.
15.2 Our failure to insist upon the strict performance of any of your obligations under the Sales Terms will not be construed as a waiver and will not affect our rights to require strict performance of such obligations.
15.3 If any provision of the Sales Terms or part thereof is found to be invalid or unenforceable, the invalidity or unenforceability of such provision or part will not affect any other provision or the remainder of the provision in which such invalid or unenforceable part is contained, which will remain in full force and effect.
15.4 All notices will be in writing and maybe served by either party on the other by hand or by first class pre paid post. The address for service, in the case of a notice from you to us, is specified at the bottom of this page and, in the case of a notice from us to you, will be the address stated on your order.
15.5 Nothing in these Sales Terms which form the agreement between you and us will give nor is intended to give rights to any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
15.6 This website may provide links to the web sites and services of third parties. Such links are provided for your convenience only, and their provision does not constitute or imply control of or an endorsement of the content of such third party web sites by us. You acknowledge that the use of such third party web sites is governed by the terms and conditions of use as applicable to such websites.
15.7 These terms and conditions will be governed by and construed in accordance with English law and the parties will submit to exclusive jurisdiction of the English courts.
15.8 Neither we nor our affiliates make any representation that materials on this website are appropriate or available for use in locations outside the United Kingdom, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access this website from other locations do so on their own initiative and are responsible for compliance with local laws.
15.9 These Sales Terms, along with any other documents referred to herein constitute the entire agreement and understanding between you and us and supersede all prior or contemporaneous communications and/or proposals.
15.10 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

16. eBooks
All eBook purchases are non-refundable. eBooks are delivered in either PDF or ePUB format and can be read on your desktop, tablet or smartphone using your preferred reader (eReading Software) like Adobe Reader or Bluefire.

17. Contact us
For full details of how to contact us please visit our Contact Us page

Terms and Conditions of Membership

1. Who we are
1.1 This website is owned and operated by Osprey Publishing Ltd, registered in England and Wales under company number 3471853. Our main trading address is Kemp House, Chawley Park, Cumnor Hill, Oxford OX2 9PH, UK. We can also be contacted by email at marketing@ospreypublishing.com. Our VAT number is 215 0391 03.
1.2 “We”, “us”, “our” means Osprey Publishing Ltd. “You”, “your” means the person subscribing for membership under these Terms.
1.3 Your membership subscription contract is between you and Osprey Publishing Ltd. By submitting an application for membership, you agree to the terms set out in the Membership Terms and Conditions (Terms), our Terms and Conditions of Website Use, our Privacy Policy and any other documents referred to in it. If we make any changes to these Terms we will include a notice on the Home Page and you should then check the changes. These Terms were last updated on 20th January 2015.

2. Before applying for membership you need to register
2.1 In order to subscribe as a member of this website or post messages on any of our blogs or forums, you need to register your details with us. On registration, you must provide us with accurate and complete registration information and it is your responsibility to inform us of any changes to that information (to your email address in particular) by updating your details in the My Osprey section.
2.2 On first registration you will choose a user name and password (ID). None of our employees or agents will ever ask you for this password. Do not disclose this password to anyone under any circumstances whatsoever.
2.3 You are responsible for all use of your ID and for preventing unauthorised use of your ID. If you believe there has been any breach of security such as the disclosure, theft or unauthorised use of your ID or any payment information you must notify us immediately by contacting us at marketing@ospreypublishing.com.
2.4 Your registration does not in itself entitle you to purchase goods from us or become a member and we are not obliged to accept any applications or orders that you place with us.

3. Applying for membership
3.1 The membership is for a minimum of a year and may be purchased by debit or credit card only.
3.2 We use the personal and transactional information (e.g. name, address, e-mail address, credit card details) you supply to us in order to process your membership application.
3.3 When you click "Submit Order" to submit your application on-line you are making an offer to take out a membership which if accepted by us, will result in a binding contract.
3.4 When submitting your application on-line your credit/debit card will be debited when you click "Submit Application". You will receive an email acknowledging that your application has been received successfully and is being processed, the contract between us is formed at this point.
3.5 We reserve the right not to accept or process your application for any reason. All applications are subject to validation checks and authorisation by your payment card issuer. If we do not accept your application and your credit/debit card has already been debited, we will notify you and refund your card in full immediately.
3.6 If you are under 18 or are not using your own credit/debit card to pay for the membership subscription, you must ask the permission of the credit/debit card holder before entering the payment details. By clicking "Submit Application" you are confirming that you have obtained the express prior permission of the credit/debit card holder.

4. Benefits of membership
4.1 All members are entitled to access the Osprey Databases on our website in accordance with these Terms and in particular clause 5, with the exception of Bronze members.
4.2 Your membership entitles you to a discount on all our books, with the exception of Bronze and Trial (free Day Pass) Memberships. This discount varies dependent on your membership package. The discount rates available to members are displayed on the Osprey Membership page. The appropriate discount is automatically applied to the basket in the checkout process once you are logged in.
4.3 Bronze Membership grants the user commenting privileges on Osprey blogs and forums.
4.4 Gold and Silver Members also receive commenting privileges.

5. Osprey Databases
5.1 You are only permitted to print short extracts from the Osprey Databases on the following basis:
5.1.1 no documents or related graphics in the Osprey Databases are modified in any way;
5.1.2 no graphics in the Osprey Databases are used separately from the corresponding text;
5.1.3 our copyright notice and this permission notice appear in all copies; and
5.1.4 where you use extracts from the Osprey Databases for your research we are fully acknowledged in any publication made by you.
5.2 For the purposes of these Terms, Intellectual Property Rights means all patents, copyrights, design rights, trade marks, service marks, trade secrets, know-how, database rights and other rights in the nature of intellectual property rights (whether registered or unregistered) and all applications for the same, anywhere in the world.
5.3 Unless otherwise stated, the Intellectual Property Rights in all material in the Osprey Databases (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of this legal notice, any use of extracts from the Osprey Databases other than in accordance with clause 5.1 for any purpose is prohibited. If you breach any of the terms in this clause, your permission to use the Osprey Databases automatically terminates and you must immediately destroy any printed extracts from the Osprey Databases.
5.4 Subject to clause 5.1, no part of the Osprey Databases may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
5.5 Any rights not expressly granted in these terms are reserved.

6. Membership subscription fees
6.1 The membership subscription fees displayed in the Members section of the website will prevail at all times.
6.2 Fees are quoted in: US$ for applications made by persons domiciled in the USA, CAN$ for persons domiciled in Canada, and GBP£ for applications made by persons domiciled in any other country worldwide. If you have any queries about the fees charged by us in connection with the membership, then please kindly contact marketing@ospreypublishing.com
6.3 We reserve the right to increase our membership fees at any time after the first year of your subscription has elapsed. We will notify you of any such fee increases by email. You have 14 days from the date of the notification to cancel your subscription if you do not want to pay the increased price.
6.4 Although we try to ensure that all membership fees are accurate, errors may occur. If we discover an error in the membership fee, we will inform you as soon as possible. You will have the option of reconfirming your application for membership at the correct price or canceling it. We will refund you in full if you cancel the application and have already paid. If we are unable to contact you, we will treat the application as cancelled.

7. Billing Information and Cancellation Procedures
7.1 Your debit or credit card will be billed either monthly or annually depending on your choice of membership. Monthly members pre-pay on a monthly basis until the subscription is terminated in accordance with clause 10. Annual members pre-pay on an annual basis until the subscription is terminated in accordance with clause 10.
7.2 From the date membership is granted you have 7 working days to cancel your contract with us. Cancellation after such time will not result in a refund or credit, except in accordance with our termination provisions in clause 10.
7.3 Annual memberships will be automatically renewed for one year on the anniversary of the annual membership. An e-mail billing confirmation will be sent to the member, who will have 14 days from the date of the billing confirmation to cancel or change the membership, and obtain any corresponding refund or credit. No refunds or credits are granted for any changes or cancellations requested after that 14 day period. Any refund will be in the form of a credit to the debit or credit card account to which the membership was originally charged.

8. Downtime
8.1 You acknowledge and accept that computer and telecommunication systems are not fault-free and may from time to time require periods of downtime (being periods during which the website is not available to you) for the purposes of repair, maintenance and upgrading or otherwise.
8.2 We do not guarantee uninterrupted availability of the website or the Osprey Databases, but shall make reasonable efforts to minimise any periods during which the website and the Osprey Databases are not available. You accept that you will have no claim for breach of contract or otherwise in respect of any such period of unavailability.

9. Limitation of liability
9.1 The following provisions set out our entire financial liability (including any liability for the acts or omissions of its employees, agents and sub-contractors) to you in respect of:
9.1.1 any breach of the contract;
9.1.2 any use made by you of the membership services, the Osprey Databases or any part of them; and
9.1.3 any representation, statement or tortious act or omission (including negligence) arising under or in connection with the contract.
9.2 All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the contract.
9.3 Nothing in these conditions excludes our liability:
9.3.1 for death or personal injury caused by the our negligence; or
9.3.2 for fraud or fraudulent misrepresentation.
9.4 Subject to clauses 9.2 and 9.3:
9.4.1 we shall not be liable, whether in tort (including for negligence or breach of statutory duty), contract, misrepresentation or otherwise for:
9.4.1.1 loss of profits; or
9.4.1.2 loss of business; or
9.4.1.3 depletion of goodwill or similar losses; or
9.4.1.4 loss of anticipated savings; or
9.4.1.5 loss of goods; or
9.4.1.6 loss of contract; or
9.4.1.7 loss of use; or
9.4.1.8 loss or corruption of data or information; or
9.4.1.9 any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses.
9.5 Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the contract shall be limited to the price paid for an annual membership subscription with us.

10. Termination of membership
10.1 We may terminate or suspend your membership at any time and in any event.
10.2 Upon termination or expiration of your subscription, you must immediately cease using the Osprey Databases.
10.3 Where we terminate your membership through no fault or breach of condition by you, you will be entitled to a refund of any subscription payments made to us for membership after the date of termination.
10.4 If your membership payments are made on a monthly basis, you may cancel your membership contract at any time after your first complete year of membership by giving our customer services team one month’s notice in writing in accordance with clause 17 below.
10.5 If your membership payments are made on an annual basis, you may cancel your membership contract at any time after your first complete year of membership by giving our customer services team one month’s notice in writing in accordance with clause 17 below. You will not be entitled to a refund for any outstanding months remaining within your annual membership.

11. Amendments to Terms
11.1 We reserve the right to amend these Terms at any time.
11.2 You accept that you will have no claim for breach of contract or otherwise in respect of any such amendments.
11.3 We will give you notice by email and feature them on our Home page of our amended Terms. You have 7 days from the date of the notice to object to the amended Terms or we shall assume that you have accepted the amended Terms and your membership with us will continue on such amended Terms. We reserve the right to amend our Terms at any time after the first year of your subscription has elapsed. We will notify you of any such price increases by email. You have 14 days from the date of the notification to cancel your subscription if you do not want to pay the increased price
11.4 If you do not wish to accept the amended Terms you may terminate your membership with us on the basis of clause 10.2 by giving us notice in accordance with clause 17.

12. Force majeure
We shall have no liability to you under the contract if it is prevented from, or delayed in, performing its obligations under the contract or from carrying on its business by acts, events, omissions or accidents beyond its reasonable control, including, without limitation, strikes, lock-outs or other industrial disputes (whether involving our workforce or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or sub-contractors.

13. Waiver
13.1 A waiver of any right under the contract is only effective if it is in writing and it applies only to the party to whom the waiver is addressed and the circumstances for which it is given.
13.2 Unless specifically provided otherwise, rights arising under the contract are cumulative and do not exclude rights provided by law.

14. Severance
14.1 If any provision of the contract is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force.
14.2 If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the parties.

15. Assignment
15.1 You shall not assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under the contract.
15.2 We may at any time assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under the contract.

16. No partnership or agency
Nothing in the contract is intended to or shall operate to create a partnership between the parties, or to authorise either party to act as agent for the other, and neither party shall have authority to act in the name or on behalf of or otherwise to bind the other in any way (including but not limited to the making of any representation or warranty, the assumption of any obligation or liability and the exercise of any right or power).

17. Third party rights
The contract is made for the benefit of the parties to it and (where applicable) their successors and permitted assigns, and is not intended to benefit, or be enforceable by, anyone else.

18. Notices
Any notice under the contract shall be in writing and shall be delivered by hand, email or sent by pre-paid first-class post or recorded delivery post to the other party at its address as set out in the contract.

19. Governing law and jurisdiction
19.1 The contract and any disputes or claims arising out of or in connection with its subject matter are governed by and construed in accordance with the law of England.
19.2 The parties irrevocably agree that the courts of England have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the contract.

20. Comments and queries
If you have any queries or comments about your subscription please contact our customer services team at marketing@ospreypublishing.com or at our postal address above.

Terms and Conditions of Advertising

1. Who we are
1.1 This website is owned and operated by Osprey Publishing Ltd, registered in England and Wales under company number 3471853. Our main trading address is Kemp House, Chawley Park, Cumno Hill, Oxford OX2 9PH, UK. We can also be contacted by email at marketing@ospreypublishing.com. Our VAT number is 215 0391 03.
1.2 “We”, “us”, “our” means Osprey Publishing Ltd. “You”, “your” means the person advertising under these Terms.
1.3 Your advertising contract is between you and Osprey Publishing Ltd. By submitting an application for advertising, you agree to the terms set out in the advertising Terms and Conditions (Terms), our Terms and Conditions of Website Use, our Privacy Policy and any other documents referred to in it. If we make any changes to these Terms we will include a notice on the Home Page and you should then check the changes. These Terms were last updated 20th January 2015.

2. Applying for Advertising
2.1 Advertising is for a minimum of a month.
2.2 We use the personal and transactional information (e.g. name, address, e-mail address, credit card details) you supply to us in order to process your advertising application.
2.3 We reserve the right not to accept or process your application for any reason. All applications are subject to validation checks and authorisation by your payment card issuer. If we do not accept your application and your credit/debit card has already been debited, we will notify you and refund your card in full immediately.
2.4 If you are under 18 or are not using your own credit/debit card to pay for advertising, you must ask the permission of the credit/debit card holder before providing payment details.
2.5 We have the right to refuse any advertisement we deem not suitable to appear on the site.
2.6 We reserve the right to withdraw the advertisement at any time.
2.7 We reserve the right to limit manufacturers to a maximum number of banners and/or multiples, so that all advertisers have fair access to our readership.
2.8 We will keep your banner and skyscraper up until you ask us to take it down. On purchasing a banner and skyscraper advertisement package from Osprey you are agreeing to pay for a minimum of one month. If you choose to take your advertisement down after one month you must notify us by email and we will remove the advertisement as soon as we can. If you ask for it to be taken down before the end of the month you will not be reimbursed.

3. Advertising fees
3.1 The advertising fees displayed on the website will prevail at all times.
3.2 Fees are quoted in GBP£ for applications made by persons domiciled in any country worldwide. If you have any queries about the fees charged by us in connection with the advertising, then please kindly contact marketing@ospreypublishing.com
3.3 We reserve the right to increase our advertising fees at any time. We will notify you of any such fee increases by email. You have 14 days from the date of the notification to cancel your advertising if you do not want to pay the increased price.
The advertising fee will be for one calendar month. The advert will be shown on our website in accordance with the fee and will be shown per calendar month.
3.4 Although we try to ensure that all advertising fees are accurate, errors may occur. If we discover an error in the advertising fee, we will inform you as soon as possible. We will refund you in full if you cancel the application and have already paid. If we are unable to contact you, we will treat the application as cancelled.

4. Billing Information and Cancellation Procedures
4.1 Payments will be on a monthly basis until the advertising contract is terminated in accordance with clause 7.
4.2 From the date advertising is granted you have 7 working days to cancel your contract with us. Cancellation after such time will not result in a refund or credit, except in accordance with our termination provisions in clause 7.
4.3 Payment must be made by the first of every month. If you are advertising with us for more than one month we recommend you set up a direct debit to ensure payment is made by this date every month. If we do not receive your payment by the 1st we will remove your advertisement until payment is received. You will be notified by email of this action.
4.4 You will receive an email from us on or around the 25th of each month indicating payment for the next month.
4.5 We will require payment for the advertisement before the advertisement appears on our website. Payment will be for a calendar month. We will wait for notification of all monies received before showing your advertisement on our website. Your advertisement will be shown on our website per calendar month.

5. Downtime
5.1 You acknowledge and accept that computer and telecommunication systems are not fault-free and may from time to time require periods of downtime (being periods during which the website is not available to you) for the purposes of repair, maintenance and upgrading or otherwise.
5.2 We do not guarantee uninterrupted availability of the website but shall make reasonable efforts to minimise any periods during which the website is not available. You accept that you will have no claim for breach of contract or otherwise in respect of any such period of unavailability.
5.3 During the setting up stage of any new advertisements there may be up to 48 hrs when the advert might not appear on the site.

6. Limitation of liability
6.1 The following provisions set out our entire financial liability (including any liability for the acts or omissions of its employees, agents and sub-contractors) to you in respect of:
6.1.1 any breach of the contract;
6.1.2 any use made by you of the advertising services or any part of them; and
6.1.3 any representation, statement or tortious act or omission (including negligence) arising under or in connection with the contract.
6.2 All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the contract.
6.3 Nothing in these conditions excludes our liability:
6.3.1 for death or personal injury caused by the our negligence; or
6.3.2 for fraud or fraudulent misrepresentation.
6.4 Subject to clauses 9.2 and 9.3:
6.4.1 we shall not be liable, whether in tort (including for negligence or breach of statutory duty), contract, misrepresentation or otherwise for:
6.4.1.1 loss of profits; or
6.4.1.2 loss of business; or
6.4.1.3 depletion of goodwill or similar losses; or
6.4.1.4 loss of anticipated savings; or
6.4.1.5 loss of goods; or
6.4.1.6 loss of contract; or
6.4.1.7 loss of use; or
6.4.1.8 loss or corruption of data or information; or
6.4.1.9 any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses.
6.5 Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the contract shall be limited to the price paid for one month’s advertising with us.

7. Termination of advertising contract
7.1 We may terminate or suspend your advertising contract at any time and in any event.
7.3 Where we terminate your advertising contract through no fault or breach of condition by you, you will be entitled to a refund of any advertising payments made to us for advertising after the date of termination.
7.4 Advertising payments are made on a monthly basis, you may cancel your advertising contract at any time after your first complete month by giving our customer services team one month’s notice.

8. Amendments to Terms
8.1 We reserve the right to amend these Terms at any time.
8.2 You accept that you will have no claim for breach of contract or otherwise in respect of any such amendments.
8.3 We will give you notice by email and feature them on our Home page of our amended Terms. You have 7 days from the date of the notice to object to the amended Terms or we shall assume that you have accepted the amended Terms and your advertising with us will continue on such amended Terms. We reserve the right to amend our Terms at any time after the first year of your subscription has elapsed. We will notify you of any such price increases by email. You have 14 days from the date of the notification to cancel your subscription if you do not want to pay the increased price
8.4 If you do not wish to accept the amended Terms you may terminate your advertising with us by giving us notice in accordance with clause 7.

9. Force majeure
We shall have no liability to you under the contract if it is prevented from, or delayed in, performing its obligations under the contract or from carrying on its business by acts, events, omissions or accidents beyond its reasonable control, including, without limitation, strikes, lock-outs or other industrial disputes (whether involving our workforce or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or sub-contractors.

10. Waiver
10.1 A waiver of any right under the contract is only effective if it is in writing and it applies only to the party to whom the waiver is addressed and the circumstances for which it is given.
10.2 Unless specifically provided otherwise, rights arising under the contract are cumulative and do not exclude rights provided by law.

11. Severance
11.1 If any provision of the contract is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force.
11.2 If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the parties.

12. Assignment
12.1 You shall not assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under the contract.
12.2 We may at any time assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under the contract.

13. No partnership or agency
Nothing in the contract is intended to or shall operate to create a partnership between the parties, or to authorise either party to act as agent for the other, and neither party shall have authority to act in the name or on behalf of or otherwise to bind the other in any way (including but not limited to the making of any representation or warranty, the assumption of any obligation or liability and the exercise of any right or power).

14. Third party rights
The contract is made for the benefit of the parties to it and (where applicable) their successors and permitted assigns, and is not intended to benefit, or be enforceable by, anyone else.

15. Notices
Any notice under the contract shall be in writing and shall be delivered by hand, email or sent by pre-paid first-class post or recorded delivery post to the other party at its address as set out in the contract.

16. Governing law and jurisdiction
16.1 The contract and any disputes or claims arising out of or in connection with its subject matter are governed by and construed in accordance with the law of England.
16.2 The parties irrevocably agree that the courts of England have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the contract.

17. Comments and queries
If you have any queries or comments about your subscription please contact our customer services team at marketing@ospreypublishing.com or at our postal address above.

Disclaimer

No reliance should be placed on the information on this site. While we endeavour to keep our information accurate and up to date, no warranty is given as to the accuracy of any information nor the performance or availability of the website.

If you have specific queries you should contact us for guidance at info@ospreypublishing.com

Any term, warranty or condition express or implied or statutory to the contrary is excluded to the fullest extent permitted by law. Osprey Publishing assumes no liability for any loss which may arise from reliance on information contained on this website or in respect of any error or omission of the website.

In no circumstances shall we be liable to any user or other third party (whether in contract, negligence or otherwise) for any loss of profits, loss of data or any indirect or special loss of any kind, EXCEPT for losses that are a foreseeable consequence of our breach or negligent act.

We accept no responsibility for the content of any other site linked to or referred to in this web site. Notwithstanding the above, we accept responsibility for any fraudulent misrepresentation and for any personal injury or death as a result of our negligence.

Privacy Policy

This is the website of Osprey Publishing Ltd. We take your privacy seriously and are fully committed to handling the information we collect from you in a secure and responsible manner. This policy, together with our terms of use, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read this policy, which explains how we use your information, in particular:

  • what information is collected from you through the website
  • how the information is used
  • with whom the information may be shared
  • how you can correct any inaccuracies in the information.

How will we use your information?
Osprey Publishing [and its group companies] will use your information for administration, marketing, customer services and profiling your purchasing preferences.

With whom will we share your information?
We will disclose your information to our service providers and agents for the purposes set out in this policy. We may keep your information for a reasonable period to contact you about our services. If you would rather that your details were NOT used in these ways, please contact us at any time at marketing@ospreypublishing.com.

We may search the files of credit reference agencies, who will record the search. Information may be shared with other credit grantors and used for making credit decisions, fraud prevention and occasionally for tracing debtors.

We may contact you by post or e-mail to let you know about goods, services or promotions which may be of interest to you. If you do not want to receive such information from us please contact us at any time at marketing@ospreypublishing.com.

We may need (for the purposes specified above) to transfer and store your information in countries outside the European Economic Area that do not provide the same level of data protection as the UK. If you do not want us to do this (except where necessary to supply the goods or services which you have requested) please tick the relevant box on any of our forms or contact us at any time at marketing@ospreypublishing.com.

We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Osprey Publishing Ltd, our customers, or others.

Transmitting information to our website
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Cookies

What is a cookie?
A cookie is a small piece of data that is sent from our web server to your browser. It is stored on your hard drive. A cookie cannot read data off your hard disk or read cookie files created by other sites, and will not damage your system. If you would like to know more about cookies please visit www.aboutcookies.org.

How do we use cookies on ospreypublishing.com?
Cookies help us to improve our site and to deliver a better and more personalized service. They enable us to:

  • estimate our audience size and usage pattern;
  • store information about your preferences, and so allow us to customize our website according to your individual interests;
  • to speed up your searches


Osprey use cookies to show us which areas of the site are popular and those that are not often visited, thus enabling us to use our website resources in the most effective way. We do not use them to identify you specifically.

We use session cookies to keep you logged in for the duration of your visit, to enable you to complete transactions on this website and, for example, to pre-populate forms with information to save you keying in data that you have already provided.

We use permanent cookies to record basic web traffic analysis using Google Analytics and to remember you on your return to ospreypublishing.com.

Email communications
Osprey uses cookies in its email communications via MailChimp to track whether that communication has been opened and read, and whether the recipient has used the onward links contained in the email. This allows us to monitor and improve our email communications.

What we do not use cookies for
Osprey cookies do not analyse visits to other websites. We do not use cookies for any third-party activities (other than Google Analytics & MailChimp as described in this document), or to insert any contextual advertising.

How can you manage the use of cookies on this website?
You can reset your browser to refuse cookies or alert you when a cookie is being sent. If you choose not to accept cookies, some features of this site might not work as intended (e.g. services accessed while logged in, and all transaction/checkout facilities). We do not use cookies to identify you personally, except when you opt to use the logging in facility.

Links
Our website contains links to other sites. Please be aware that we are not responsible and cannot accept any liability for the privacy practices of such other sites. We encourage you to be cautious when you leave our site and to read the privacy statements of each and every web site that collects your personally identifiable information. This privacy statement applies solely to information collected by the Osprey Publishing website.

How can you correct the information we hold about you?
If your personally identifiable information changes (such as your post code), or if you no longer want us to have your information, please contact us at any time at marketing@ospreypublishing.com and we will correct, update or remove your personal data accordingly.

You have a right to ask for a copy of your information (for which we charge a small fee) and to correct any inaccuracies.

Changes to our Privacy Policy
Any changes we may make to our privacy policy in the future will be posted on this page. You are expected to check this page from time to time to take notice of any changes we make.

Further help
For the purposes of the Data Protection Act 1998, the data controller is Osprey Publishing Ltd (Data Registration number Z6700716). If you have any queries in relation to this policy or the privacy of your data at Osprey Publishing, or if you feel that Osprey Publishing is not abiding by our privacy policy, please contact marketing@ospreypublishing.com or write to:

Marketing
Osprey Publishing Ltd
Kemp House,
Chawley Park,
Cumnor Hill
Oxford
OX2 9PH
United Kingdom