Shipping & Returns

Postage and Packing Costs

PLEASE NOTE: FREE SHIPPING in the UK, US and Canada when you buy 3 or more physical books within the same order. This offer does not apply to eBooks.

Below is a complete guide to our shipping and handling charges for all countries:

Destination Quantity Price
United Kingdom 1-2 books
3 or more books 
UK £1.50
FREE
Europe  Flat rate
3 or more books 
UK £3.00
FREE
United States 1-2 books 
3 or more books
US $3.50
FREE
Canada 1-2 books 
3 or more books 
CA $5.00
FREE
Rest of World 1-2 books 
3 or more books
UK £3.50
FREE

Delivery Times

As a general guide, dispatched in-stock items are usually delivered according to the guidelines below. Please note that print on demand items will be shipped separately and may take 2 weeks longer to be dispatched.

United Kingdom  3-5 days
Europe 7-28 days
United States 5-10 days
Canada  5-10 days
Rest of world  7-28 days

Our orders are fulfilled by Macmillan Distribution and Print On Demand Worldwide. These estimates are based on information from our couriers and cannot be guaranteed by Ospreypublishing.com.

Returns and Cancellations

How can I cancel all or part of my order?

Please contact us at websiteorders@ospreypublishing.com; or call +44 (0)1635 232 940 (national rates for UK callers, international rates for overseas callers) between Monday – Friday 9am – 5pm GMT to cancel your order in part or in whole.

Provided your order has not been dispatched, we will attempt to halt processing of your order and refund you via your original payment method. Should we be unable to cancel your order we will provide you with the necessary information for returning the item(s) to us for refund.

Can I return an item and, if so, will I have to pay for postage?

We guarantee the quality of all products purchased from our website. If you are not completely satisfied with your purchase you may return the item, in its original condition, within 14 days of receipt of your package for a full refund of the purchase price. If the return is due to an error on our part, we will gladly compensate you for the returns postage within a week of processing the return.

How do I return an item?

If you would like to return an item, please contact us at websiteorders@ospreypublishing.com; alternatively call us at +44 (0)1635 232 940 between Monday – Friday 9am – 5pm GMT. Calls are charged at national rates for UK callers and international rates for overseas callers).

How long will my return take to be processed?

We endeavour to process returns within one week of receipt or within 30 days of cancellation. Be sure to include your order number in any correspondence so that we can process your refund as quickly as possible for you.

How will I receive my refund?

A refund will be made to your original payment method to the amount of that purchase, less postage and packing if returned past 30 days from receipt of your package (unless we’ve made an error).

What if I have not received my refund?

If you do not receive your refund within four weeks please notify us at websiteorders@ospreypublishing.com.

Ospreypublishing.com is not responsible for lost returns.

eBooks

As ebooks cannot be returned we are unable to refund payments. By completing the purchase of an ebook from Ospreypublishing.com you waive your 14 day right to cancel.

APO & FPO Addresses

How do I enter an APO or FPO address?

When you come to the Shipping and billing page, please follow these steps when entering an APO or FPO address:
Enter the recipient's full name and address in the relevant fields.
Enter "APO" or "FPO" in the City field.
If the recipient is stationed in the Americas please select "AA" from the “State/Province” drop-down menu.
If the recipient is stationed in Europe, Canada, Africa, or the Middle East please select "AE" from the State/Province drop-down menu.
If the recipient is stationed in Asia or the Pacific please select "AP" from the State/Province drop-down menu.
Regardless of where the recipient is stationed, select "United States" from the Country drop-down menu.
What is an APO address or an FPO address?
APO stands for "Army Post Office," and is associated with US Army or Air Force installations.
FPO stands for "Fleet Post Office," and is associated with US Navy installations and ships in the United States.