Shipping & Returns

Shipping and Handling

PLEASE NOTE: FREE SHIPPING in the UK, US and Canada when you buy 3 or more physical books within the same order. This offer does not apply to eBooks. Below is a complete guide to our shipping and handling charges for all countries

Shipping and Handling Charges

(Please find delivery information below table)

Destination

Quantity

Price

United Kingdom 1-2 books UK £1.50
  3 or more books FREE
Europe

Flat rate
3 or more books
UK £3.00
FREE
United States 1-2 books US $3.50
  3 or more books FREE
Canada 1-2 books CA $5.00
  3 or more books FREE
Rest of World 1-2 books UK £3.50
  3 or more books FREE

 

Returns Policy

In this section you will find information about:

Defective Items
You can always return an item if it is defective in any way.

Delivery charges
The cost of returned goods will be refunded to you, but please note that the delivery charges can only be refunded if the return is a result of our error or if the product is faulty.

Refunds
Please note that refunds will be credited to the card used to place the order, and cannot be paid in cash.

How to return an item

UK, EUROPE and REST of WORLD

To return an order, please email mdlqueries@macmillan.co.uk with details of your request.

USA and CANADA

Please contact Macmillan via email (weborders@mpsvirginia.com) or via phone (877-340-1054 ext. 6740) with details of your request

We recommend that you use an insured or registered mail service or courier when sending items back to us as we are unable to refund items which are damaged in return transit or not received at our premises.

Cancelling an Order
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within 7 working days of delivery. This legal right applies to all of our products, with the exception of magazines and periodicals. If your purchase qualifies for cancellation and you would like to cancel the contract please email Customer Services quoting your order number at websiteorders@ospreypublishing.com or call us on +44 (0)1635 232 940 during office hours (Monday to Friday, 9am - 5pm GMT).

You must take reasonable care of the items and must not use them. Please note that cancellations under these terms can only be accepted within 7 working days of delivery. When you have cancelled your contract, you must return the items to us so that we receive them within 7 working days of your cancellation of the contract. You will be responsible for the cost of delivering the items back to us, unless we delivered an item to you in error or the items were faulty. Once we have begun the delivery process, you cannot cancel any contract you have with us for any services we have already carried (i.e. postage and packing).

eBooks
All eBook purchases are non-refundable. If you have an issue with your eBook purchase please contact: websiteorders@ospreypublishing.com

 

APO & FPO Addresses

How do I enter an APO or FPO address?

    • When you come to the Shipping and billing page, please follow these steps when entering an APO or FPO address:
    • Enter the recipient's full name and address in the relevant fields.
    • Enter "APO" or "FPO" in the City field.
    • If the recipient is stationed in the Americas please select "AA" from the “State/Province” drop-down menu.
    • If the recipient is stationed in Europe, Canada, Africa, or the Middle East please select "AE" from the State/Province drop-down menu.
    • If the recipient is stationed in Asia or the Pacific please select "AP" from the State/Province drop-down menu.
    • Regardless of where the recipient is stationed, select "United States" from the Country drop-down menu.

What is an APO address or an FPO address?

    • APO stands for "Army Post Office," and is associated with US Army or Air Force installations.
    • FPO stands for "Fleet Post Office," and is associated with US Navy installations and ships in the United States.