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Posted by: JohnK Missing X-Planes title
Posted on: 11/01/2018 16:56:58

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Posted by: JohnK
Total Posts: 12
Joined Date: Monday, 7 January 2013

What is happening to the X-plane titles.  The lastest titles are not listed in that section of the catalogue and I would like to order some of them.  Can you please review and update that section.  


Thanks


John K



Posted on: 11/01/2018 16:57:00
Posted by: James @ Osprey
Total Posts: 25
Joined Date: Wednesday, 6 January 2016

Hi John

Firstly, I would like to apologise for the missing books on the X-Planes page. The page has now been fixed and you should be able to view all the books that are currently available.

I hope that you have a great weekend!

Regards,

James@Osprey

Posted on: 12/01/2018 14:34:40
Posted by: Stuart Armstrong
Total Posts: 4
Joined Date: Friday, 12 January 2018

Thanks James,

That's great, next step is to get the artwork loaded up for X-Planes...

Regards.

Stu

Posted on: 12/01/2018 16:28:41
Posted by: PAUL W
Total Posts: 198
Joined Date: Sunday, 4 January 2015

Thanks James, I've been waiting for number 5 to be able to be ordered. On a associated point is there any discount planned on any books this month?

Posted on: 14/01/2018 06:24:27
Posted by: PAUL W
Total Posts: 198
Joined Date: Sunday, 4 January 2015

I take it from the silence that there is no discount going to happen this month! Previously we were given a "heads up" as to what the next couple of months planned discount were going to be. Any chance of reinstating that, as it helps to plan which books to get each month. Cheers. Paul

Posted on: 16/01/2018 20:17:56
Posted by: Robert @ Osprey
Total Posts: 45
Joined Date: Friday, 6 January 2017

Hi Paul,

There won't be a website sale this month, but we have a big sale planned for next month. More details will come at the start of February.

Regards,
Robert@Osprey



Posted on: 18/01/2018 10:23:16
Posted by: PAUL W
Total Posts: 198
Joined Date: Sunday, 4 January 2015

Thanks for the update Robert. Paul

Posted on: 21/01/2018 09:36:40
Posted by: Stuart Armstrong
Total Posts: 4
Joined Date: Friday, 12 January 2018

Having been fixed @ 2 weeks ago the new and forthcoming titles are missing from X-Planes series page... Again

What's going on with Osprey since Bloomsbury took over?

I don't write messages on this blog unless necessary but there really seems to be lots of repetitive problems with the website, including uploading visual content is @ 12 - 18 months behind title releases for many series and non-existent for some series, X-Planes being an example.

The apologies posted by Osprey in answer to the problems, whilst acknowledging the issues and impact on customers, need to be measured against sorting out the root causes and preventing repeats of same, or similar issues.

Lots of promises but pretty poor evidence so far of positive change(s). So what's going on Osprey?

Bring back the anarchy, it was a lot more exciting and interesting as long as the trolls were ignored... Call to Arms!

Regards

Stu

Posted on: 25/01/2018 21:01:34

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