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Viewing Topic "Website Problems"
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Posted by: Gronk74 Inability to sign in to order books
Posted on: 08/09/2020 19:03:31

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Posted by: Gronk74
Total Posts: 3
Joined Date: Friday, 26 February 2016

I cannot log in to the osprey website. I live in the U.S. When I switch from U.K. to U.S. the website stalls when I try to log in. When I log in to the U.K. site, I cannot order because my address is not in the U.K. The Firstygroup has been no help other than "We apologise for the inconvenience". I noticed that another person had this problem in Jan. 2020. Was there a solution then?

Posted on: 08/09/2020 19:03:32
Posted by: Minal @ Osprey
Total Posts: 90
Joined Date: Tuesday, 4 June 2019

Hi Gronk74,

We are so sorry about this.

If you have any items in your shopping trolley, can you please remove them and log out? Then, can you please clearing your cache or using a different browser before logging back in and adding the items to your trolley? Please ensure the country is set to the correct location before you add the items.

If you still encounter issues, could you please contact our customer services team here: https://ospreypublishing.com/contact-us.

Thank you for your patience.

Best,
Minal @ Osprey

Posted on: 09/09/2020 11:04:03
Posted by: PAUL W
Total Posts: 338
Joined Date: Sunday, 4 January 2015

Hi Gronk74, this happened to me as well.and emptying my cart did work. Paul

Posted on: 12/09/2020 08:26:44

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