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Viewing Topic "Trying to log in messes site up"
  Topic Description
Posted by: BigD Whenever i try to log in while on my home wifi, i get a "service is temporarily unavailable" message.
Posted on: 01/07/2020 01:01:22

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Posted by: BigD
Total Posts: 9
Joined Date: Tuesday, 20 July 2010

I keep getting "service is temporarily unavailable" messages when i try to log in, then i can't even access the site for at least an hour.  I was able to log in using my phone's data rather than my wifi, so is my wifi the problem?

Posted on: 01/07/2020 01:01:23
Posted by: JohnVK
Total Posts: 18
Joined Date: Sunday, 14 June 2020

I have been running into the same issues. Actually, this has been going on for days now, where the website would time out from time to time, sometimes, indeed, for up to an hour.
This isn't an issue on the user end. It's a problem with your (Osprey) web hosting or CDN provider.

Regards,
John

Posted on: 01/07/2020 14:31:46
Posted by: Minal @ Osprey
Total Posts: 79
Joined Date: Tuesday, 4 June 2019

Hi both,


We are very sorry about this. We are currently looking into this issue now. 

 


Best,

Minal @ Osprey

Posted on: 01/07/2020 16:13:29
Posted by: BigD
Total Posts: 9
Joined Date: Tuesday, 20 July 2010

Any update regarding this issue?

Posted on: 25/07/2020 18:34:55
Posted by: Minal @ Osprey
Total Posts: 79
Joined Date: Tuesday, 4 June 2019

Hi,

 

Apologies for the delay. This issue should now be resolved. If you are still encountering any issues, can you please try clearing your cache or using a different browser? If that doesn't work, please contact our website team the "Contact Team" form so our website team can look into this further.

 

We apologise for any inconvenience caused.

 

Best,
Minal @ Osprey

Posted on: 06/08/2020 12:20:48

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