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Viewing Topic "Rest of World buyers unable to log in."
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Posted by: Kazuaki Shimazaki I am now logging in on US shop but I need to switch to Rest of World to actually buy.
Posted on: 24/02/2022 12:04:51

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Posted by: Molly @ Osprey
Total Posts: 42
Joined Date: Thursday, 7 October 2021

Hi Kazuaki,


The webiste team have advised that because you have a billing address listed in China, you need to login through the ROW to place orders as the US site is only for US billing addresses. I hope this helps.


With best wishes,


Molly@Osprey

Posted on: 09/05/2022 11:18:34
Posted by: riffer
Total Posts: 1
Joined Date: Thursday, 28 April 2022

I haven't been able to login from Canada since the end of November.  Chrome and Firefox.  Tech support couldn't help.  No luck with Edge on a new windows install either.  Just spins and spins and eventually times out.

Posted on: 28/04/2022 16:40:31
Posted by: DavoM
Total Posts: 11
Joined Date: Wednesday, 1 October 2014

I also recently had issues with logging into my account as a Rest of World user. I was using Chrome as my default internet browser and have had to switch to using Microsoft Edge instead to access the Osprey website. It seems there is an issue with the pop-ups on Chrome during the security check when logging into your account on Osprey, which Edge seems to avoid.

Posted on: 28/02/2022 09:18:00
Posted by: Molly @ Osprey
Total Posts: 42
Joined Date: Thursday, 7 October 2021

Hi Kazuaki,


I'm sorry to hear that you're having problems with your account. Please could you submit a ticket to our website team through the link below and they'll be able to help yoy with the issue.


Best wishes,


Molly


(Marketing Assistant)


Contact Us - Osprey Publishing

 

 

 

Posted on: 24/02/2022 12:17:52
Posted by: Kazuaki Shimazaki
Total Posts: 27
Joined Date: Saturday, 29 November 2014

Anyone else having this problem?

Posted on: 24/02/2022 12:04:53

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