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Viewing Topic "Mail Delays"
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Posted by: Redcoat Books lost or just delayed?
Posted on: 31/07/2020 02:03:33

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Posted by: Redcoat
Total Posts: 6
Joined Date: Tuesday, 28 April 2015

Are other Osprey customers outside the UK experiencing long delays in receiving books ordered and paid for?  I realise that the Covid situation has impacted international postage, but even before the outbreak it has been taking longer and longer for books to reach me in Australia.  January books, dispatched 29 January received 5 March; February books, dispatched 4 March received 4 May; April books (I didn't order any from March publication)  Naval Siege of Japan dispatched 29 April, still waiting for it, 4 print on demand books dispatched 26 May received 15 June; May books dispatched 1 July, who knows when or if this this arrive.  My point is, if print on demand books can be delivered in 3 weeks from dispatch, why do the newly published books take so long?  And at what point to I conclude that a book has gone missing and reorder it?  At the moment I am seriously considering the wisdom of seemingly throwing good money after bad and stop buying from Osprey.

Posted on: 31/07/2020 02:03:34
Posted by: Atkinson
Total Posts: 6
Joined Date: Wednesday, 1 April 2020

https://personal.help.royalmail.com/app/answers/detail/a_id/5317

 

 

Using Royal Mail from the UK to the EU or probably anywhere else is slow - see the incidents page. My longest time is March to June i.e 3 months and the shortest time is 4 weeks. My ongoing experience is that if you can bear the wait times, they will arrive, you just need patience (of a saint probably).

 

 

Posted on: 31/07/2020 04:03:16
Posted by: Redcoat
Total Posts: 6
Joined Date: Tuesday, 28 April 2015

Postman just delivered the books dispatched on 1 July.  One month is about the same as other delivery times from items ordered on line from the UK.  The outstanding book from April has probably got lost, but I'll hang on a bit longer in case in turns up, stranger things have happened.

Posted on: 31/07/2020 05:18:40
Posted by: Atkinson
Total Posts: 6
Joined Date: Wednesday, 1 April 2020

Good that you got a delivery. I also have my doubts as to when they are really posted. I get the messages but I'm not convinced that they are posted when they say they are. My impression after waiting anywhere from 2 weeks to 3 months is that the delay between getting the email saying they're dispatched and actually being dispatched could be 1-2 weeks. The people doing the posting might not be in charge of the emails sent.

Posted on: 02/08/2020 04:37:43
Posted by: ph
Total Posts: 18
Joined Date: Friday, 12 February 2016

Royal Mail appears to be operating with reduced services. 2 weeks ago I got an empty package wrapped up in Royal Mail paper with a sticker saying "found open or damaged and officially secured". No sign of my books of course.

Posted on: 03/08/2020 16:04:07
Posted by: Schutztruppe
Total Posts: 5
Joined Date: Sunday, 3 November 2019

Shipping from the UK to Germany works fine for me and it takes about 7-14 days till I get the books after they have been dispatched. The last couple of weeks I have also the problem that the packages arrive me are damaged and you could look what is inside. But fortunately no books have been missing.

Posted on: 04/08/2020 16:29:26

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