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Viewing Topic "LOW QUALITY OF PDF EBOOKS - REVIVED"
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Posted by: JohnVK
Posted on: 10/12/2020 11:49:02

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Posted by: JohnVK
Total Posts: 44
Joined Date: Sunday, 14 June 2020
hello,

I was wondering what is going on with the question I posted months ago, about the LOW QUALITY OF PDF EBOOKS?

Link to my original post on your forum: https://ospreypublishing.com/forum/low-quality-ebooks-pdf/?p=1
Link to a follow-up post by PAINTYBEARD: https://ospreypublishing.com/forum/low-quality-pdfs-revisited/?p=1

I have heard nothing back from support, where I also sent the question, other than "we are working on it" (paraphrased).
I have also not seen any recent posts from forum mods (Osprey employees), updating us/me on the issue.

All I know is that you are "looking at the issue, trying to work it out".
But seriously now, I am an IT tech and you cannot, in any way, convince me that it takes this long to remedy such a simple "technical" issue.
It's basically just a matter of re-converting your electronic masters to PDF files of a higher quality and bigger file size. Right?
And if not, tell us what the problem is? At least then we'd be truly informed and would understand what is going on.
As it is, you are kinf of leaving us hanging... wouldn't you say?

So, please, is there any progress on your end?
It would be nice if I could update all of the eBooks I purchased to date with decent quality ones... like I expected to purchase in the first place...
It's VERY unsatisfying to constantly hear "we're working on it", while not seeing any actual noticeable progress.

I am about to order another batch of paperbacks and eBooks, so, it would nice if I could get some decent quality PDF eBooks this time around (and in the future).

Regards,
John

Posted on: 10/12/2020 11:49:02
Posted by: Paintybeard
Total Posts: 411
Joined Date: Monday, 4 February 2013

Thank you very much for keeping this important topic active and present on the forum, JohnVK. (I was thinking of putting up a fresh post in the New Year.) As you say, always being told: "We are working on it" with no subsequent progress report is not really satisfactory and begins to feel like an attempt to dodge the issue. I appreciate that a year of health problems has made things difficult for everybody, but these issues began a long time before the present business lockdowns. Please respect your customers, Osprey.

Posted on: 10/12/2020 18:45:56
Posted by: JohnVK
Total Posts: 44
Joined Date: Sunday, 14 June 2020
Thank you too, Paintybeard, for the efforts on your part!
Indeed, this is an important issue that really needs to be solved.

While I am, of course, sympathetic towards the problems surrounding Covid and lockdowns, I really don't see any reason why a digital issue can't be solved digitally, i.e., from home. All one needs is access to the original digital masters and to the CMS (in essence the website where the new PDF's can be uploaded to). There is no need for physical access to any office or printing equipment whatsoever.
And the time to work on it, well, I am sure that would be abundently available, with everyone sitting at home, basically doing little to nothing ;)

For now, I will end this post by saying that you (Osprey) should really give this serious attention, because we are TRULY supporting you in a BIG way! We could just as well have kept our mouths shut and turn to downloading pirated versions of your eBooks, which are readily available and easily accessible all over the Internet... but we chose to give you our hard earned money and support you, the authors and the artists instead. I would expect you all to do the same for us...

Other than that, I will dedicate myself to relentlessly pursuing this issue, until it is fixed! :)
Posted on: 10/12/2020 21:19:46
Posted by: ZorroG
Total Posts: 3
Joined Date: Sunday, 13 December 2020
Honestly I see no real significant difference on my PDF files from Osprey or the others PDF books I have bought from other sources. PDF is pretty much the realm of cheap books compared to hardcopy books IME. Everything is a PIA on my smart phone, my tablet slightly better, and my desktop a small step above that. Given my past experiences with low cost books, Osprey books are a noted improvement over what I used to get on Kindle for free. You get the quality you pay for, perhaps.
Posted on: 13/12/2020 00:20:42
Posted by: ZorroG
Total Posts: 3
Joined Date: Sunday, 13 December 2020
And as for IP piracy... Well, that depends on your moral upbringing I suspect.
Posted on: 13/12/2020 00:23:01
Posted by: JohnVK
Total Posts: 44
Joined Date: Sunday, 14 June 2020
@ZorroG,

Osprey's PDF eBooks used to be of higher quality and some actually still are of much higher quality, compared to others. So, no, we don't get what we pay for.
Comparing to other publishers is a moot point and the fact that you are satisfied with them (which is fine, of course) does not mean the rest of us are.
Anyway, i'm not going to restart that whole discussion again. Everything that needed to be said has already been said in the past.

Besides, Osprey has already acknowleged that this (quality) is an issue and that they are working on a solution.
We have been and are waiting for Osprey to get back to us with a solution.

As for the piracy thing, you missed the point of what I said. What I said has nothing to do with upbringing or morals.
The point was that we ARE actually SUPPORTING Osprey/artists/authors and giving them our hard earned money (I know mine is, anyway).
So, I expect the same from them in return. You know, being repaid in kind. Now that does have something to do with morals.

Cheers,
John
Posted on: 13/12/2020 00:54:47
Posted by: Emily @ Osprey
Total Posts: 27
Joined Date: Friday, 2 December 2016

Hi everyone, 

Many thanks for your feedback regarding PDFs. I apologise that we have not responded sooner, I’m afraid there are many moving parts to this issue that need to be sorted out before any action can be taken. 

All frontlist Osprey Publishing series book PDFs should be being supplied at 150dpi, which we believe to be an appropriate resolution to read on devices such as phones, tablets and e-readers. We do not currently have any plans to provide our eBooks at a higher resolution than this.

However, we do acknowledge that some of books, particularly older, backlist titles, have not be produced at 150dpi and we are currently undertaking a review of those files to assess the viability of improving them. Unfortunately we do not have high resolution files available for all of our books, especially for the very old ones,  so we already know at this stage that it will not be possible to improve all of the available eBooks.  

Several of you have very kindly sent us lists of particularly problematic titles which we have highlighted as part of our review. As I have mentioned already, this is not going to be a speedy process, and for this I apologise, but please do bear with us, and we will work to resolve the issue as best and as quickly as we can. If improved files can be supplied we will post a list of those that have been updated on the blog so that you can redownload the updated files from your eLibrary.

I hope to have a further update for you on this matter in the New Year.

Many thanks,

Emily @ Osprey

Posted on: 15/12/2020 09:59:10
Posted by: JohnVK
Total Posts: 44
Joined Date: Sunday, 14 June 2020
Emily,

What do you mean by "frontlist Osprey Publishing series"? What books fall in that category, exactly?

You say you are going to publish at a maximum of 150DPI? That means for regular Osprey series (the series with shortcodes AVG, ACE, AEU, ACM, CAM, CBT, COM, DUE, ELI, MAA, NVG, WAR, WPN and any others like these that I missed) a picture is going be at the most (18,5cm / 2,54cm) * 150pixels = 1092pixels wide?

Please explain the publications showns in the screenshot then.
Pictures in those books are around 3100 to 3200 pixels wide. That is what I would call acceptable.
1092px isn't.

And what about your €30,- and up eBooks (f.e., General Military and General Aviation series). Are you saying those will be delivered in 150DPI maximum res as well?



 
Posted on: 15/12/2020 10:46:24
Posted by: JohnVK
Total Posts: 44
Joined Date: Sunday, 14 June 2020

One more thing...

I honestly don't get it, why on Earth would you opt for inferior 150DPI quality while it literally takes ZERO EFFORT on your part to go for 400DPI, which would be a good quality??
You have already done it for part of your eBooks… and it makes absolutely no difference for other readers (phones, eReaders, etc.). In terms of download / bandwidth (on your side, concerrning costs for hosting) it also makes very little difference. And with people having large amounts of data available on mobile devices and high bandwidth at home, there certainly is no issue there either.

Does Osprey management lack future perspective?

It makes no sense at all. I am truly stumped…

Here's a good read for your management: https://www.forbes.com/sites/steveolenski/2016/11/16/why-brands-must-never-lose-sight-of-quality/?sh=c39cbc561479

Posted on: 15/12/2020 12:26:02
Posted by: Emily @ Osprey
Total Posts: 22
Joined Date: Wednesday, 11 March 2015

Hi JohnVK,

‘Frontlist Osprey Publishing series’ refers to new and current releases (vs older 'backlist' titles) in our series format (CAM, MAA, ELI, ACM etc.), and it is those titles to which our current 150dpi policy refers. The discrepancy in the resolution of the eBooks that you flag in your screenshot (and others across the list) results from the fact that over the many years that we have been publishing eBooks, they have been worked on by a number of different teams and suppliers each working to different specifications and policies. Those policies have themselves been determined by a range of factors including file size and implementation of DRM (e.g. watermarking, password protection etc.) 

I do appreciate the concerns that you have raised regarding the current policy and the challenges that the resolution creates for you as a reader and I genuinely sympathise with this. We are looking at how we can improve the situation and whilst I’m not in a position to comment on it any further at this time I will certainly ensure that the comments on this thread are taken into consideration.

Many thanks, 

Emily @ Osprey

Posted on: 16/12/2020 16:04:50

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