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Viewing Topic "LOW quality eBooks (PDF)"
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Posted by: JohnVK My recent eBook purchases (PDF) are of very low quality!
Posted on: 14/06/2020 20:17:42

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Posted by: JohnVK
Total Posts: 18
Joined Date: Sunday, 14 June 2020
Hello,

I have some questions & remarks about the quality of the eBooks I just purchased.

First of all, I am utterly disappointed in the quality of the eBooks.

I have added a list of the eBooks I recently purchased down below, where you can see that most of them are pretty small filesizes, below 20MB. All of these with small filesizes are pretty bad quality, especially when trying to zoom in on photos. And the latter is obviously one of the main reasons why anyone would buy an Osprey eBook: because the quality is better compared to that of a printed book.
However, this is not the case. In fact, the only two eBooks that are of acceptable quality are the first two (filesizes of over 35MB). All of the others are of the quality "I can even do better with my home scanner". Ridiculous! Especially since you (normally) charge full price for these eBooks. Even the eBooks with filesizes between 10MB and 20MB are of unacceptable low quality.


Btw, I say "acceptable" for the first two, because honestly, why would you compress the PDF's this much to begin with?? Nobody cares if a PDF is over 100MB. In fact, I'm pretty sure everyone would LOVE it, especially if the photo quality is superb because of it! Nobody cares about the text quality, really. After all, the selling-point of your eBooks is the quality and zoom-ability (of the photos).
And no, this will not be a strain on your webservers or bandwidth either. With current internet downstream speeds, they download in seconds. Just make sure you have enough. It's not that expensive anymore, especially for a company of your magnitude! And it's not like you have a million downloadable books... it's a relatively small number actually, compared to some of the media other companies are hosting (f.e., YouTube!).

I read that you are outsourcing the PDF creation process? Well, I'm sorry to say, but you need to find a better service. Quickly. If you don't even know how to make a high-quality PDF, then you are in the wrong business, I guess. Either that, or stop hiring students to do a professional's job!

I am really trying to do the right thing here by actually purchasing these eBooks, but you are making it really hard this way. As it stands, I'd be better off downloading illegal copies... some of which are actually of (much) better quality then what you are offering (yes, I know this to be true). Obviously, I really don't want to do that (why else would I purchase them now), because I actually want to support the authors & artists (and Osprey, of course) by giving them my hard earned money.

Anyway... at this "quality" and/or the unpredictable outcome of a purchased eBook (will it be good or will it be bad) I am definitely not buying a single other.


So, to conclude, I have these urgent questions:

- Why are the PDF's this highly compressed? Why are they not very high quality, even if the filesize is 100MB or more?
- Can I get better quality eBooks from Osprey? Even for already purchased eBooks? Or my money back if you can't?? (no on the latter, obviously, because RULES. So, you've basically got me cornered there...)
- Are you (Osprey) going to remedy this issue for all of the PDF's (even the ones not yet reported by customers??)? Or will we kept wondering what we might get when purchased forever?
- I have seen more complaints about this issue in the forum, so, it looks like this is a widespread issue? Is it not?
- Why are you not checking & improving all PDF files, even if simply by looking at their filesize? It basically says it all. Very easy and quick method of identifying most if not all of the offending PDF's.

- Do you realize that this is a CRITICAL issue? This is costing and going to cost you a lot of sales, especially since not everyone is going to report this issue and just assume that "eBooks suck" and never buy another.

Especially question no.2 is urgent, for me anyway, seeing how the extended sale and discount is quickly running out (end of the month)... only about two weeks left...

Frown



9781472818720 42.759.106Kb Jagdgeschwader 53 ‘Pik-As’ Bf 109 Aces of 1940 [Goss, Chris] [Aircraft of the Aces]
9781472821324 38.592.474Kb Spitfire II/V vs Bf 109F, Channel Front 1940–42 [Holmes, Tony] [[Duel]
9781782007388 18.602.821Kb Bf 109 Aces of North Africa and the Mediterranean [Scutts, Jerry] [Aircraft of the Aces]
9781782005636 16.672.517Kb Focke-Wulf Fw 190 Aces of the Western Front [Weal, John] [Aircraft of the Aces]
9781782005643 16.230.405Kb Bf 109D/E Aces 1939–41 [Weal, John] [Aircraft of the Aces]
9781472829238 12.285.247Kb Ju 88 Aces of World War 2 [Forsyth, Robert] [Aircraft of the Aces]
9781780963549 6.711.525Kb Luftwaffe Sturmgruppen [Weal, John] [Aviation Elite Units]
9781782007234 5.832.089Kb Jagdgeschwader 53 'Pik-As' [Weal, John] [Aviation Elite Units]
9781782005803 5.732.337Kb Jagdgeschwader 51 ‘Mölders’ [Weal, John] [Aviation Elite Units]
9781782005797 5.475.965Kb Jagdgeschwader 52, The Experten [Weal, John] [Aviation Elite Units]
9781780963501 5.463.677Kb Bf 109 F/G/K Aces of the Western Front [Weal, John] [Aircraft of the Aces]
9781472805539 5.416.277Kb Luftwaffe Schlachtgruppen [Weal, John] [Aviation Elite Units]
9781849083386 5.095.088Kb 57th Fighter Group: 'First in the Blue' [Molesworth, Carl] [Aviation Elite Units]
9781472802316 3.842.223Kb Beaufighter Aces of World War 2 [Thomas, Andrew] [Aircraft of the Aces]
9781780962993 3.670.864Kb Aces of Jagdgeschwader 3 'Udet' [Weal, John] [Aircraft of the Aces]


Regards,
John van Kooten
the Netherlands
Posted on: 14/06/2020 20:17:43
Posted by: Minal @ Osprey
Total Posts: 72
Joined Date: Tuesday, 4 June 2019

Hi John,

 


I'm very sorry to hear you're having issues with the PDFs. I will look into this issue and get back to you as soon as possible.

 



Best,


Minal @ Osprey

Posted on: 15/06/2020 15:43:50
Posted by: Paintybeard
Total Posts: 373
Joined Date: Monday, 4 February 2013

JohnVK: I'm afraid Osprey have a long history of poor editorial control. If you care to look at it there is a thread titled ospreypublishing.com/forum/cutting-corners/ about previous incidents. Almost incredibly it turns out that, not only did Osprey have their pdf format products created "out of house", but they did not review them before putting them up for sale.

 

As you say, the astonishingly low file sizes are the root cause of this poor quality illustration problem. And as there no information provided on file sizes before you buy a book we are over a barrel.

 

Having asked about it over 2 years ago I am still waiting for the dreadfully poor quality of Warrior series No.157 (Foreign Legionnaire 1890-1914) to be addressed.

Posted on: 15/06/2020 16:52:35
Posted by: JohnVK
Total Posts: 18
Joined Date: Sunday, 14 June 2020
@Minal @ Osprey
Thank you for your reply. I have also sent a message to customer support concerning this issue (using the contact form), referring to this topic. Maybe you have seen that message?
I do hope we can get this resolved. It is not just an issue for me, but all of your customers. Why not more people are reporting this is beyond me?
I also hope you can get me an answer sooner rather than later, because if I do decide to continue buying eBooks I would, obviously, like to do that this month, allowing me to still benefit from the SALE DISCOUNT.

Hello @Paintybeard: Yes, your topic was the first one I read about this issue. I actually also posted a reply in that thread on 14/06/2020 20:24:58 :-)
It is your topic that prompted me to revive this problem. It seems incredible that this, even after several years, is still not under control yet?
I am an IT guy and I can assure you that, no matter how many files there are in total, I would be able to identify ALL offending PDF's in a matter of minutes (exactly how I did with the books I ordered, based on filesize and resolution properties of the PDF content). However, I do not know how easy it is to actually resolve the problem...

I fear the low quality PDF files are not just down to someone not understanding PDF compression settings during the conversion process, but they may actually have a much bigger problem. Because Osprey has not been able to easily rectify the issue, especially on older books, I am starting to think that the company they outsourced this to, has scanned the original books with incredibly low DPI settings, resulting in low resolution source materials. The problem then, of course, is that that company cannot easily create higher quality PDF files, simply because there is no more resolution in the original scans to begin with. Now, rescanning all books would probably be a costly undertaking and I somehow don't see Osprey going through that amount of "trouble" to rectify a problem that, at first glance, was only reported by a handful of customers at most...... do people not care they pay for something of subpar quality? I just don't understand.

On the other hand... in my order there are also newer editions (from 2019 & 2013) that were affected by this issue and the book you mentioned is of 2011. I'm pretty sure those were digitally produced to begin with, not scanned, like older books. So, creating a higher resolution PDF for these should be a breeze...

I am entirely baffled by how this was and still is an issue... I just hope it can be solved. At the moment I am definitely holding off on buying any more eBooks. It's just not worth it.

Kind regards,
John

Posted on: 16/06/2020 12:12:31
Posted by: Sergey
Total Posts: 22
Joined Date: Thursday, 24 September 2015
Hi John,

Thank you for your posts. I would like to join you and say that I also disappointed by the quality of Osprey's PDFs.

For example my list of low quality PDFs:
CAM 237. THE FOURTH CRUSADE 1202-04 - The betrayal of Byzantium
DUE 64. BYZANTINE WARSHIP VS ARAB WARSHIP 7th-11th centuries
ELI 204. Sea Peoples of the Bronze Age Mediterranean c.1400 BC–1000 BC
ELI 201. The Carthaginians 6th-2nd Century BC
ELI 110. Sassanian Elite Cavalry AD 224-642
ELI 187. Byzantine Imperial Guardsmen 925-1025 - The Tághmata and Imperial Guard
MAA 477. Macedonian Armies after Alexander 323–168 BC
MAA 470. Roman Centurions 753-31 BC - The Kingdom and the Age of Consuls
MAA 479. Roman Centurions 31 BC-AD 500 - The Classical and Late Empire
NVG 196. WARSHIPS OF THE ANCIENT WORLD 3000-500 BC
NVG 225. REPUBLICAN ROMAN WARSHIPS 509–27 BC
NVG 150. WAR ELEPHANTS
WAR 163. SPARTAN WARRIOR 735-331 BC
WAR 166. ROMAN LEGIONARY AD 69-161
WAR 170. ROMAN GUARDSMAN 62 BC-AD 324
WAR 50. Pictish Warrior AD 297-841

I also tried to pay attention of Osprey to that problem about two years ago, but nothing has changed since that time. As a result I stopped buying Osprey's eBooks because of low quality.

Kind regards,
Sergey
Posted on: 16/06/2020 18:39:55
Posted by: Paintybeard
Total Posts: 373
Joined Date: Monday, 4 February 2013

Good day JohnVK... and sorry for missing that you had already participated on the earlier thread on this subject.

 

Thank you for your insider information on the creation of pdf files, interesting stuff. 


Like you I find it hard to understand why Osprey make no move to resolve these issues. One of the worst affected books is Warrior 157 (Foreign Legionnaire 1890-1914) The plates in the book are dreadfully low resolution. But the same plates are available in the forum for members to down load seperately and those are of much better detail. Why can these not be re-integrated into the book?

 

Similarly when Osprey started to use electronic formats they made a good effort to transfer their back catalogue into these formats. Then suddenly it all stopped and we are told that it is: "Not technically possible". Osprey must still hold copyright to all the materials, so this is hard to understand.

 



Posted on: 16/06/2020 19:13:53
Posted by: JohnVK
Total Posts: 18
Joined Date: Sunday, 14 June 2020
@Sergey:
Thank you for the list of affected eBooks! That is good to know! I am sorry that you are also affected by this issue and still without a proper solution after years of waiting...
Unfortunate for me as well. I already have most of the Osprey books on Romans, Greeks and all other ancient peoples, warships and weapons. WWII and ancient history (up to & including the Vikings) are the two main areas of my interest and my next stop was getting the PDF versions of these books. But your list is a big red flag, telling me not to do it. Especially since they weren't corrected over the course of the past two years.

@Paintybeard:
Haha, no problem. There's not really a reason why you would need to have noticed ;-) I'm just glad you already started the conversation with regard to these problems.

If Osprey were to tell me that it is not 'technically possible" to convert non-digital assets into digital assets, I would burst out in laughter, right before I'd get a little annoyed. It makes no sense at all... of course it's technically possible to convert them, because, that's exactly what optical scanners do, duh. Hahaha. If you can convert one book, you can convert them all.
All they, or the company they out-sourced this to, need to do is make sure they get it done right, i.e., scan with highest possible DPI (dots per inch, which determines the resulting resolution of the scanned image) and from there they can take it anywhere they want, even go as far as provide customers with the choice to download the "raw" scan resolution. The latter, if done properly, would result in HUGE files, but I don't care about filesize. Storage (harddisk space) is very cheap, but high resolution imagery is very hard to nigh impossible to come by.

All that aside, there is another reason why I think I must call bullshit on the "not technically possible" notion. I will explain, in many words, below. Or you can skip to the CONCLUSION part, for the very short answer ;-)

If the book you referred to, Warrior 157, has images that are extremely low resolution in the downloaded version, while there are much higher resolution images available for members, it basically means that Osprey could very easily correct this eBook. It (most likely) also means they have digital masters available for this book. The book was published in 2011, therefor, I guess, with the latter in mind, we can assume that all books from 2011 (but probably from much earlier) and onwards have high resolution digital masters. The question then becomes: why aren't they simply making these available for download?
I am also a Gold Member, so, I'll be sure to check out the hi-res images available online. Thanks for the tip :-)

I have done some additional research (just because I could ;-)
We can assume that the digital masters for production of their books are of high resolution. The industry standard resolution for Offset Printing is 300DPI. This 300DPI rule is based on the "armslength" test, where 300DPI is perfect for viewing printed images at an armslength distance. Most offset printers can't handle higher resolutions (some maybe up to a max of 400DPI) and/or it is useless because the image will not get visually clearer/sharper at higher resolutions. Our eyes simply can't process higher resolutions anyway. So, why waste money and resources on improving the technology, which would result in WAY more expensive print equipment than currently available, obviously also resulting in the end product( book) becoming much more expensive.
As a side note, if you're interested ;-), did you know that large billboards are printed at extremely low resolutions? As low as 30DPI. Those images are extremely large and extremely pixelated, with very large pixels, when viewed up close. That's because our eyes/mind fills in the "gaps" between those pixels when viewing those large billboards at larger distances (which is how pretty much any billboard is viewed), resulting in us seeing a perfectly sharp image.
Anyway, at 300DPI it means every inch (2.54cm) of an image contains 300 pixels (Dots Per Inch). So, when we download eBooks, the resolution really shouldn't be lower than, at the very least, 300dpi. More likely, though, their digital masters are of much higher resolution than 300dpi and get downsampled for print. That's just how masters usually work: you retain the highest possible quality. In the future there may be uses for those higher resolutions. Just see, only 25 years ago, who would have thought or could have even imagined ebooks would become such a huge thing?

The thing is, the eBooks I have purchased are NOT 300DPI! It's fairly easy to check: for instance, when I copy a page wide image from the PDF and check the image size (in pixels), they are 708px. The image, in reality, printed in the book, is 14.5cm wide (there are page margins, etc. so, it is not as wide as the book itself). That means the resolution is (708px / (14.5cm / 2.54cm)) = 124DPI. It's a weird resolution and I have never seen it used in offset printing or eBook creation before... but maybe I have been out of that business too long and/or I am simply not remembering correctly.
Also, it is not even half the resolution we should expect at BARE MINIMUM. In fact, the image should have been at least (300dpi x (14.5cm / 2.54cm)) = 1713px wide. And that is still pretty shit quality, for an eBook, to be entirely honest.
The one eBook that is of relatively decent quality is [Aircraft of the Aces 132- Jagdgeschwader 53 ‘Pik-As’]. It has a 40.7MB filesize. I did the same test and copied an image (full page width) from one of the pages and this one is 1703px. So, that means it is (close to) 300DPI. It is better, but, like I said, for an eBook... meh...


CONCLUSION:
Seeing how the industry standard resolution for Offset Printing (foor books, anyway) is 300DPI, it's only logical to assume Osprey MUST already have 300DPI digital masters of all of their books stored somewhere on their servers. How else are they currently printing their books??? [SARC] From those 5MB PDF files? I don't think so. [/SARC] That leaves of us with both the question "where are they??" and a bitter taste in our mouths because seemingly they are not able or willing to make these available for their PAYING customers? I hope I am wrong though and this is just all a big mistake, which can be easily rectified. I really do love Osprey and all of the authors & artists that work for them.


B.t.w., does anyone know if the EPUB files are suffering from the same defect? Not that I am ever going to buy any one of them, though. I don't want my ebooks to look like a 1990's website! I want PDF's because they retain the exact same format and layout as the books. But, if the EPUB files are of high resolution, than it is safe to assume the entire problem is the conversion process, where PDF's are simply compressed (WAY) too much.
It's a very weird problem, though. The resolutions of the different files are all over the place with both old and newly published books being both affected and not affected. I think Osprey has a serious Quality Control issue going on there. And they'd better get a grip on it, because it is affecting sales.

I think most customers just silently stop buying eBooks after being disappointed in the quality of them, without letting Osprey or anyone else know. That is unfortunate, because if Osprey knows they have AND are rapidly losing their customer base for this product group, they might be inclined to act upon it. However, I fear not enough customers voice their opinion or disappointment (either here on the forum or through contact with customer support), which results in Osprey not being involved and serious enough to solve this.
If they don't solve this, however, it will inevitably lead to PDF sales dropping to zero and Osprey cancelling the program entirely. The latter would make sense because as a business, keeping an unprofitable product alive is not a viable option. It would be a great loss to us though (IMHO), because it has great potential, provided the eBooks deliver what they are supposed to deliver. And that's not just a low res scan of a book, but the ability to have a much higher res version of a book, in which it is possible to zoom in on photo's and see detail which is impossible to see in photos in a book!

There's a great example of where an eBook could prove much more interesting compared to a paper book: in [Aviation Elite Units 12 - Jagdgeschwader 27 'Afrika'] on page 44 there's a photo of a Bf 109 tail with victory bars on it. Part of the photo description reads "On the original print of this photo it is just possible to make out that the insignia on the first of the bars is Polish". Now, this is where you would have a great sellingpoint for an eBook if the eBook actually DID have the photo in its original full size format and you COULD zoom in to inspect the marking in the victory bar!! How awesome would that be!? Certainly a seriously interesting aspect for any (amateur/pro) history buff, to be able to zoom and research detail otherwise indiscernible? Right?

This is actually what I initially expected to get from the PDF's... but unfortunately...

Maybe I should offer MY services to Osprey ;-) I'd be willing and able to convert their masters to high resolution PDF's. I certainly am technically proficient.
All kidding aside though, I am going to try to keep this discussion alive until the issue is resolved. Hopefully with all of your help. It's in all of our interests, including Osprey.


Ah well, that's about enough text from me. Time to go and do "things" ;-)

Cheers,
John
Posted on: 17/06/2020 08:40:59
Posted by: JohnVK
Total Posts: 18
Joined Date: Sunday, 14 June 2020
Actually, come to think of it, while I said the 124DPI resolution for the low quality PDF files seems strange to me, it actually isn't. I remembeed that most eBook readers only support a certain maximum amount of pixels horizontally. And guess what, that's just about 124DPI.

So, with that in mind, have we arrived at the root cause of our disappointment and issue? Osprey seems to create PDF eBooks as if they were going to be read on ereader devices, like a Kindle, etc. Because those devices don't support higher resolutions, there is "no reason" to make the PDF files any better... if that is the case, then I am done. I will never, ever buy an eBook PDF from Osprey again. I hope I am wrong.
Posted on: 17/06/2020 08:56:00
Posted by: Minal @ Osprey
Total Posts: 72
Joined Date: Tuesday, 4 June 2019

Hi everyone,


I'm so sorry to hear about these issues. We are looking into this issue now and I will let you know what happens as soon as possible.

 


Best,

Minal @ Osprey

Posted on: 17/06/2020 14:05:28
Posted by: Sergey
Total Posts: 22
Joined Date: Thursday, 24 September 2015
@JohnVK:
Thank you so much for your responce.

For your attention:
A file size of defected PDFs is less than 5MB for each PDF that I listed yesterday.

That is also strange because there are few (unfortunately few) high-quality PDFs published three years ago and earlier which I have bought too, such as:
CAM 296. MILVIAN BRIDGE AD 312 - Constantine's battle for Empire and Faith (101MB file size)
MAA 502. Byzantine Naval Forces 1261-1461 - The Roman Empire’s Last Marines (52MB file size)
NVG 230. IMPERIAL ROMAN WARSHIPS 27 BC-197 AD (48,9MB file size)
NVG 244. IMPERIAL ROMAN WARSHIPS 193-565 AD (59,1MB file size)
WAR 180. EARLY IRON AGE GREEK WARRIOR 1100-700 BC (50,1MB file size)
WPN 51. THE GLADIUS - The Roman Short Sword (96,4MB file size)

Kind regards,
Sergey


PS. The quality of recently published PDFs is slightly better than those defected PDFs I listed yesterday, but for my opinion it also does not stand up to criticism.
Posted on: 17/06/2020 20:06:19
Posted by: Paintybeard
Total Posts: 373
Joined Date: Monday, 4 February 2013

And while we are on the subject of electronic issues that Osprey do poorly and avoid addressing:


1) Page orientation. A couple of years ago the newly released books would automatically flip between landscape and portrait orientation as appropriate. Now the reader has to laboriously rotate these themself. Why the loss of a function?


2) Double page spreads. Why are all the electronic books STILL showing these as 2 seperate pages? It really destroys the enjoyment of the book. And for the maps it renders what should be useful items into almost unusable nonsense. The first few volumes in the "Air Campaign" seires had these done in single page form, so it obvoiusly can be done. What penny-pinching fool decided to go back to a worse product?


Both these issues have been raised before and received no substantive answer. I almost despair of Osprey listening to their customers.

 

 

Posted on: 18/06/2020 07:47:50
Posted by: JohnVK
Total Posts: 18
Joined Date: Sunday, 14 June 2020
@Paintybeard
Agreed! Those are some pretty elementary functions to be incorporated in any eBook... It seems that Osprey started out with the right mindset, but for some reason switched to the worst possible choices imaginable.

@Sergey
Thanks for the additional info! Highly appreciated.
It seems that the quality is literally all over the place, constantly changing at random. I have not been able to discover any kind of logic in their choices of PDF eBook publications...
A filesize of around 100MB seems alright and they probably have pretty good quality images?
I have also got a few recently published eBooks, but I fully agree, their quality is really nowhere near what it should be.

Posted on: 18/06/2020 12:05:11
Posted by: Sergey
Total Posts: 22
Joined Date: Thursday, 24 September 2015
@JohnVK:
For my opinion, they have pretty good quality images when the filesize is >50MB.
Posted on: 18/06/2020 13:04:57
Posted by: Paintybeard
Total Posts: 373
Joined Date: Monday, 4 February 2013

@JohnVK: As far as I can judge it was about 3 years ago that Osprey seemed to change to making all their ebooks in the most basic versions possible, despite requests for better quality from readers.


And it was about 3 years ago that Osprey had a change of parent company... 'nuff said.

Posted on: 18/06/2020 16:58:17
Posted by: Sergey
Total Posts: 22
Joined Date: Thursday, 24 September 2015

@Paintybeard:


Bingo!

Posted on: 18/06/2020 19:37:37
Posted by: JohnVK
Total Posts: 18
Joined Date: Sunday, 14 June 2020
@Sergey
For me, 50MB does not cut it. Not by a longshot.

The reason is, I have a 4K monitor and TV's. When I open the 40,7MB PDF I have (that's the largest one I currently have), the images are VERY small on the screen when I view them at 100%. Then, when I zoom in, they start to pixelate almost immediately.
4K monitors are becoming the low end / entry level standard in the next few years. Just like how FullHD 1920x1080p monitors with HDMI completely overtook lower resolution monitors with VGA / DVI in a matter of years. Higher resolution monitors are already being sold (up to 8K) and are becoming very affordable. My 55inch 4K Iiyama monitor was €728,-. That means the quality of these PDF files is going to be severely lacking behind.

With the future in mind (forwardthinking is what we need here!), I opt for an option where we can download a "medium quality" PDF (in the 50MB to 100MB range) and a "high quality" PDF, filesize up to the maximum available source quality available at Osprey, from their digital masters. Low quality downloads are utterly useless and a waste of diskspace and bandwidth.

Anyway, seeing how we seem to be the only three customers that care at all(??), I guess we are not going to see any change :-( three is a pretty low (and disappointing) turnup and isn't really going to move Osprey to do something about it.
Posted on: 19/06/2020 07:29:36
Posted by: Sergey
Total Posts: 22
Joined Date: Thursday, 24 September 2015
@JohnVK
I agree with you. I think our 'speech' here has not any perspective.


To vote with my feet (stop being of Osprey's customer and do not to pay money to anyone) is easier way for me at this situation.
Posted on: 22/06/2020 11:13:11
Posted by: Minal @ Osprey
Total Posts: 72
Joined Date: Tuesday, 4 June 2019

Hi all,

 


Thank you for your feedback.


We are currently looking into all the issues raised and I will let you what happens shortly.

 


Best,


Minal @ Osprey

Posted on: 22/06/2020 12:23:29
Posted by: Paintybeard
Total Posts: 373
Joined Date: Monday, 4 February 2013

It is very disappoimting that we still have no substantive answers on any of the points raised. These problems are not going to solve themselves.

Posted on: 26/06/2020 13:30:12
Posted by: JohnVK
Total Posts: 18
Joined Date: Sunday, 14 June 2020
Hi Paintybeard (and Sergey),

I am actually making some progress with this, through direct contact with customer support. I logged a complaint (support ticket) with regard to this quality issue.
I will let you guys know as soon as I have something substantial to report, which should be very soon.

Cheers,
John
Posted on: 26/06/2020 13:41:25

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