Forum

You have 0 bookmarked item(s)
Viewing Topic "Contacting osprey"
  Topic Description
Posted by: PAUL W No response to 2 emails
Posted on: 10/12/2018 21:59:12

5 Item(s)     Sort:  Newest Oldest

per page
 
  Post
Posted by: PAUL W
Total Posts: 254
Joined Date: Sunday, 4 January 2015

While this may not be the best forum to do this but I have been trying to contact you since last Sunday 're a damaged book I received.  I went on your website completed the form but had no response so resubmitted again on Wednesday and again no response. Normally I get a email the next day, even if it's just a holding one. I was wondering if anybody else had had this? Also could somebody from osprey check why nobody is responding to these messages and get back to me. 

Posted on: 10/12/2018 21:59:13
Posted by: Robert @ Osprey
Total Posts: 73
Joined Date: Friday, 6 January 2017

Hi Paul W,

Thank you for your message. I can see that we received both of these emails and they were responded to on the 03/12/2018 and 07/12/2018. Could you check your junk folder, it could be your spam filter that is preventing these messages from reaching you. If you still cannot locate these emails please email me at marketing@ospreypublishing.com, and we will investigate this for you. If you could send an image attachment of the damaged book to that address, that would be very helpful.

Thank you for flagging here, and I'm very sorry about the delay with this. 

Best wishes,
Robert@Osprey

Posted on: 11/12/2018 11:27:28
Posted by: PAUL W
Total Posts: 254
Joined Date: Sunday, 4 January 2015

Hi, Robert thanks for he fat response. I have responded to the email and sent pictures of the damaged item.Regards Paul

Posted on: 12/12/2018 19:03:28
Posted by: PAUL W
Total Posts: 254
Joined Date: Sunday, 4 January 2015

I've sent two more emails with pictures of the damaged book, the second one cc'd to the marketing email address. As yet still no response and as it us a Christmas present, the timing is getting very tight.

Posted on: 19/12/2018 14:38:32
Posted by: PAUL W
Total Posts: 254
Joined Date: Sunday, 4 January 2015

Robert, Many thanks for sorting this out. The replacement book arrived in time for me to give out as a present. Your help is very much appreciated.  Happy Christmas to you and all at osprey. Paul

Posted on: 25/12/2018 09:25:19

5 Item(s)     Sort:  Newest Oldest

per page
 

Who is online

 
User(s) browsing this topic: 1. 0 logged-in customer(s) and 1 guest(s) (based on users active over the past 5 minutes)