Contact Us

Please click on the relevant section below to contact us.

Website and Order Enquiries

Please use the enquiry form below if any of the following relate to your query:

  • I've had a problem making a purchase on the Osprey website
  • I haven't received the book(s) that I ordered

    (Please note that if your order contained books which are print on demand - which you should have been notified of during checkout - those books will be shipped separately and will take up to 2 weeks longer to be despatched)

  • I'm having problems reading an eBook I have purchased
  • There is a fault or problem with the item(s) I have received
  • I'd like to return my purchase
  • I'd like to cancel or change my order

    (Please note that we will deal with your request as soon as we can, however we cannot guarantee that your order can be cancelled or changed before it is despatched - in which case you may have to return all or part of your order to receive a refund)

  • I'm having problems logging in to the Osprey website
  • I have a problem with or query about my Osprey membership
  • Another technical query/problem with the website

Or call us during our office hours (Monday – Friday 9am – 5pm GMT) on +44 (0)1635 232 940.

For any other queries, including Trade Order Enquiries, please use the contact details under the appropriate headings below the enquiry form.

Thank you for your enquiry. You'll hear from us shortly.
Nature of the enquiry
Your location (for delivery, if applicable)
Full name
Email (please use your registered email where applicable)
Order Number
Message

Trade Enquiries

Trade Customers with order enquires please contact us using the following details:

UK, EUROPE and REST OF WORLD
Contact name: Zorana Rzanicanin
Order by tel: +44 (0)1865 727 022
Order by fax: +44 (0)1865 242 009
Order by email: Zorana.Rzanicanin@ospreypublishing.com

Osprey Publishing
Kemp House
Chawley Park
Cumnor Hill
Oxford OX2 9PH
UNITED KINGDOM

Office Hours:
Monday to Friday, 8:30am - 5:30pm GMT

US and CANADA
Order by tel: +1 (212) 419-5322
Order by email: ospreyusa@ospreypublishing.com

Osprey Publishing
1385 Broadway, 5th Floor
New York NY 10018
USA

Office hours:
Monday to Friday, 9am - 5pm EST

Sales and Marketing

If you wish to contact Sales and Marketing, please contact the UK Head Office.

PLEASE NOTE: These are also the business premises of Shire Publications. There is no retail outlet at this address. Please make an appointment if you need to visit our offices.

Email: info@ospreypublishing.com
Tel: +44 (0)1865 727022
Fax: +44 (0)1865 242009

Osprey Publishing
Kemp House
Chawley Park
Cumnor Hill
Oxford OX2 9PH
UNITED KINGDOM

Office hours:
Monday to Friday, 9am - 5pm GMT

Editorial, Production and Design

If you wish to contact Editorial, Production and Design, please contact the UK Head Office.

PLEASE NOTE: These are also the business premises of Shire Publications. There is no retail outlet at this address. Please make an appointment if you need to visit our offices.

Email: info@ospreypublishing.com
Tel: +44 (0)1865 727022
Fax: +44 (0)1865 242009

Osprey Publishing
Kemp House
Chawley Park
Cumnor Hill
Oxford OX2 9PH
UNITED KINGDOM

Office hours:
Monday to Friday, 9am - 5pm GMT

Finance, Rights and Licensing

If you wish to contact Finance or Rights and Licensing, please contact the UK Head Office.

PLEASE NOTE: These are also the business premises of Shire Publications. There is no retail outlet at this address. Please make an appointment if you need to visit our offices.

Email: info@ospreypublishing.com
Tel: +44 (0)1865 727022
Fax: +44 (0)1865 242009

Osprey Publishing
Kemp House
Chawley Park
Cumnor Hill
Oxford OX2 9PH
UNITED KINGDOM

Office hours:
Monday to Friday, 9am - 5pm GMT

Proposals/Writing for Osprey

Osprey is delighted to consider new title proposals for our established series, although we do NOT accept unsolicited manuscripts.

If you would like to propose a title for publication, please submit a short synopsis of not more than 2,000 words by email to: editorial@ospreypublishing.com. Alternatively send your synopsis to:

Commissioning Editor, Editorial Department
Osprey Publishing
Kemp House
Chawley Park
Cumnor Hill
Oxford OX2 9PH
UNITED KINGDOM

A synopsis should comprise: a brief overview of the nature of your proposal and outline of chapter headings and content; a list of available source material on which the research will be based; sample copies of illustrations that will accompany the title or article, together with details of where others will be obtained from.

Please note that there is no need to delve into the depths of the subject at this stage, as the synopsis serves only to give us an introduction to the proposed title. Should the synopsis be suitable and of good quality, further details can be requested and discussed. While we cannot guarantee to publish any submitted proposals, we will certainly give each one our full consideration.

If your organization, regiment or society is interested in commissioning an illustrated book in an Osprey series style or any other format, please call, email or write to our Custom Publishing division at the UK Head Office.

Further details can be found at: www.ospreycustompublishing.com
And by email: info@ospreycustompublishing.com

Publishing Services for Organisations

If your organization, regiment or society is interested in commissioning an illustrated book in an Osprey series style or any other format, please call, email or write to our Custom Publishing division at the UK Head Office.

Further details can be found at: www.ospreycustompublishing.com
And by email: info@ospreycustompublishing.com

Contacting Authors and Illustrators

We do not disclose the contact details of Osprey contributors directly to the public, though we can forward correspondence regarding Osprey titles to the authors. If you wish to contact our authors or illustrators, please send a letter to the Editorial department at our Head Office in the United Kingdom or email editorial@ospreypublishing.com. Our editors will be happy to forward your correspondence to the authors and artists concerned.

Distribution Information

The majority of customer service queries are handled by Firsty Group on behalf of Osprey Publishing but if you are experiencing delivery issues then we will refer your enquiry to Osprey Publishing's distributors.

For information about our distributors, please refer to our Shipping and Returns page.