• Osprey Publishing AND Osprey Games
• Registered customers and Bronze memberships
• Gold and Silver Memberships
• Protect your ebooks
• Preorders
• Forum
• Shipping

Over the last two years we have been working away behind the scenes developing a new website with an improved shopping cart, more targeted search and updated membership area, amongst other new features. We’re delighted to let you know that this new website will be launching on 7th November 2022 and the following instructions are designed to ensure a minimum of disruption for you in buying books and games, managing your eLibrary and accessing your membership benefits.

Osprey Publishing AND Osprey Games

The new website will have more defined Osprey Publishing and Osprey Games areas. So if you are only interested in one of these, you can get to new releases in your interest area, series titles or gaming resources more quickly and easily than before.

Registered customers and Bronze memberships

As a registered customer we will transfer your account details over to the new site. You will need to reset your password on the new website and we’ll be sending you instructions by email on how to do this.

As a registered customer you will be able to comment on blogs without needing to buy a Bronze membership. The Bronze membership will no longer exist.

Gold and Silver Memberships

As above, as a registered customer, you will also need to reset your password on the new website. Then, in order to retain your membership benefits, you will need to re-enter your payment details as soon as you can. This ensures that at your renewal date, your membership will continue uninterrupted. Further instructions will be sent to you by email.

Gold and Silver memberships will now be able to view our images, battlescenes, maps and uniforms through a new platform much more suited to image content, accessible through the new website. Please note that our new platform will require you to login again (using your reset membership login details).

In 2023 we will be reviewing membership pricing so if you are thinking of trying it please investigate now and take advantage of our current pricing.

Protect your ebooks

We are currently unable to transfer your ebook library from the old site to the new one so any purchases you have made before 7th November 2022 will not be available on the new site. Please save your current existing ebooks somewhere safe, to ensure continued access to them. Purchases of ebooks on the new website will be automatically stored in your new elibrary.

Pre-orders

Previously pre-orders were available three months before publication. On the new website pre-ordering will be available for books six months or more before publication. Additionally payment will now be taken 72 hours before the book is published, not at the time of your order. All pre-orders taken on the current site will be unaffected by these changes.

Forum

After much thought we’ve decided to postpone the launch of our new forum. We’ll keep you up to date on this. In the meantime please comment on blog posts and let us know what you think.

Shipping

Unfortunately due to rising costs in shipping, customs and duties we’ve had to put our postage costs up. From 1st November we will be charging:

• UK: Free UK delivery on all orders over £30. Orders less than £30 are £2.95 per package. All books currently in stock will be delivered by courier ensuring faster, more reliable delivery.
• Europe: Work is still ongoing to restore sales to our European customers and we anticipate being able to provide more information about this early next year. Please rest assured that this is still a priority for us and we’ll provide an update as soon as we are able to.
• USA: Postage and packing charges will be applied at $3.50. Orders over $35 are eligible for free delivery.
• Canada: Postage and packing charges will be applied at $7.50. Orders over $40 are eligible for free delivery.
• Rest of the World: Charges for the rest of world are £11 per order with a £1 charge per additional item. Your order will be sent via International Airmail. Please note that this is not a tracked service and delivery estimates are between 4-6 weeks from despatch, depending on the delivery location.
• The option to send via courier is available at the cost of £15 per order with a £1 charge per additional item. Our courier option is a tracked service and your order should take 10 days from despatch to arrive.

Thank you everyone and we look forward to seeing you on our new site in November.