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Osprey will be working from home from Tuesday 17th March. We plan to continue all our operations, while reducing risk of infection by having staff work from home. Please note that we are doing our best to manage incoming post and parcels. For the time being please refrain from sending items to our offices and please assume that items that you have sent to us, have not arrived with their intended recipient. Our priority remains the wellbeing of staff, authors, customers, freelancers, suppliers and distributors. We would like to thank all for their support whilst we transition to virtual operations.

As part of Osprey’s ongoing integration with Bloomsbury Publishing, there will be unfortunately some disruption this month in fulfilling orders through the Osprey website.  Please see below for more information:

Due to planned changes in our distribution and warehouses, orders in the US and Canada placed after 18:59 EST on Monday 18th January, and orders placed in the UK and the Rest of World after 23:59 GMT on Tuesday 26th January will not be processed by our warehouses until Monday 1st February. Unfortunately this means that there will be a delay in fulfilling and shipping all orders placed after these dates.

Orders can still be placed on our website after these dates and our 25% discount will still be valid for all orders placed until Sunday 31st January, but they will not be processed until Monday 1st February.

We’re sorry about the disruption to your book buying. We hope to be back to normal in the first week of February.

Post Comments

PAUL W posted on 31 Jan 2016 17:50:14
I had a similar occurrence. I ordered 6 books last Sunday (3 new & 3 print on demand) on Thursday I had 3 emails cancelling and refunding the new ones. I understand why this has happened evan though they were ordered on time. I can always reorder tomorrow and get the discount. My concern is what is happening to the three print on demand books?
Ranger08 posted on 18 Jan 2016 20:48:39
I just received a Firsty Group response. When the above comment was made, I was under the impression that that the Firsty Group personnel supporting Osprey had ended their business day hours prior.

The Firsty Group response indicated that the refund has been issued. Financial records do not yet indicate a refund but it is assumed that this will be reflected in next twenty-four hours.

Feel free to delete my two comments to this Blog topic. Regardless, pleas for technical error mitigation remain.
Ranger08 posted on 18 Jan 2016 20:14:03
Is customer service currently off line?

As is typical for almost every instance, Penguin Random House unilaterally struck books from my 27 November order. Per Penguin Random House, they have no option for reorder or something similar and are instructed to provide a refund. In the case of “Taranto 1940”, this was fortuitous as the book was soon exposed as needing technical error correction. Refunds for some of the struck books were promptly provided. However, the combined refund for “Taranto 1940” and another recently released book has yet to be posted. On 4 January via ospreyhelp@firstygroup.com, notice was made of the missing refund. Along with a plea that Osprey find a way to greatly mitigate technical errors, details of the missing refund were provided. In response, a boilerplate reply was received assigning case number 7622 and assuring that “We will …. get back to you as quickly as possible”. On 11 January via the prior mentioned email address, the missing refund was again noted . The response was the same boilerplate reply and a second case number. As of today, 18 January, there has been no further Osprey response and no refund posted. Obviously, Osprey has a challenging January in modifying distribution systems. However, the refund is well over a month overdue and human action is needed.

P.S. I tried to post the above via the Forum but the new topic post field is unresponsive.

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