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Osprey will be working from home from Tuesday 17th March. We plan to continue all our operations, while reducing risk of infection by having staff work from home. Please note that we are doing our best to manage incoming post and parcels. For the time being please refrain from sending items to our offices and please assume that items that you have sent to us, have not arrived with their intended recipient. Our priority remains the wellbeing of staff, authors, customers, freelancers, suppliers and distributors. We would like to thank all for their support whilst we transition to virtual operations.

As you are no doubt aware our website has been down for the last two days as we enter the final stages of our shift in distribution warehouses. We’ve been working on this for several months now, planning and preparing with our distributors across the world. A lot has gone right and books have been safely packed up and moved to arrive in the correct time and in the right place. Many of our titles are now available on the website.

However some things have not gone well, which is going to lead to some continued disruption to your supply.  

The first of these is that an unforeseen issue with Canadian pricing has had a knock-on effect on our ebooks and we have had to temporarily disable all of them on our website. I’m very sorry about this (particular apologies to Paintybeard wherever you are). This will be fixed as soon as possible, and we will keep you updated on the blog and through our social media sites on our progress. They will still be available through other retailers.

There is also some disruption to our Print-on-Demand titles. There are a lot of moving parts in the POD programme involving four partners and multiple systems. We are working through the problems in order to get them fixed.

We know that many of you struggled with placing orders in the last few weeks of January, and so the 25% discount will be extended up to the 14th of February (giving you the chance to buy that special someone the perfect Valentine's Day gift).

We will be back to business as usual as soon as we can. I’ve been here ten years and this is our first distributor move in that time. I’m not planning another one for at least another ten years.

Thank you for your patience and I’m sorry for the disruption.

Post Comments

Paintybeard posted on 3 Feb 2016 10:30:37
Wow! Namechecked!

Flew back home from the Caribbean on Monday, so I missed the worst of Ospreys hiatus. Still, I do hope you can sort out the ebook issue as there are still plenty of books I fancy, especially as Januarys generous offer is still up for grabs.

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