EU Shipping Update

In Military History, Osprey Games, Featured

We’d like to take this opportunity to apologise again for the delay in resuming sales into the EU. We are still working through the issues involved and trying to resolve them as quickly as possible.

Until that time, however, if you are an EU-based customer and would like to place an order for Osprey books and games, you may now do so by emailing us at internationalsales@bloomsbury.com, including your name, postal address, and a list of the items being ordered. You may also use your membership discount (if you have a Gold or Silver membership) and take advantage of active sales and discounts on our website by quoting the relevant discounts in the email. EU-based customers are NOT, however, eligible for our “order 3 or more books for free shipping” promotion and will have to pay all associated shipping costs on their orders.

Once your order has been received, our International Sales team will contact you to provide a shipping quote and, upon confirmation from you, will pass the order and your contact details to our distributor, Macmillan Distribution (MDL), for processing. MDL will then send you a pro forma invoice for the total cost of the order (including shipping costs). This can be paid via credit card or bank transfer.

Please be aware that we are NOT able to combine pre-orders or print-on-demand titles with items that are currently in stock and, therefore, there would be shipping costs for each part of your order. Our Sales team will advise you if this is the case when they provide a shipping quote.

We really do appreciate your patience as we work hard to sell directly into the EU again and I look forward to bringing you good news on that front in the near future.

Post Comments

RHM posted on 19 Jul 2021 17:14:17
Thank you for the update, but extremely disappointed by the length of time to resolve these issues, and it still states on the website you are unable to ship to EU and have to dig and find this update.

It does confuse me that you can ship to other third countries but not the EU. The process is the same, for the logistics and for export customs from the UK and over complicate a delivery process by using emails etc...

I hope the offers that EU customers have missed so far in 2021 will be available to them once your have resolved these issues.

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